We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4152 results
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Decision Reference DRN5137910
21 Nov 2014 UK Insurance Limited UpheldInsurance (excluding PPI)Miss B complains about the way in which U K Insurance Limited (trading as Churchill) investigated the claim she made under her motor insurance policy when her car was damaged by debris falling from a lorry.backgroundMiss B says that on 3 August 2013, as she was driving along the motorwa... (3 pages)View decision -
Decision Reference DRN-4535534
10 Jan 2024 Sabre Insurance Company Limited UpheldInsuranceDRN-4535534 The complaint Mr A has complained that Sabre Insurance Company Limited unfairly cancelled his taxi insurance policy. All reference to the insurer Sabre includes its agents. What happened Mr A bought a taxi insurance policy in April 2023 with the insurer Sabre. Sabre asked Mr A ... (2 pages)View decision -
Decision Reference DRN-2862791
8 Jun 2021 Caledonian Consumer Finance Ltd Not upheldConsumer CreditDRN-2862791 The complaint Mr R complains that a training course was misrepresented to him and that he didn’t know that he’d entered into a fixed sum loan agreement with Caledonian Consumer Finance Limited to pay for the course. He’s being helped with his complaint by his representative. Wh... (2 pages)View decision -
Decision Reference DRN-2352057
17 Dec 2020 FCE Bank Plc Not upheldConsumer CreditDRN-2352057 The complaint Ms H complains that a car she took on hire purchase from FCE Bank Plc was described as new but was in fact 15 months old when she collected it. What happened In October 2018 Ms H took out a hire purchase agreement with FCE Bank for a new car. The dealer’s invoice ... (2 pages)View decision -
Decision Reference DRN5133068
11 Jul 2017 CIS General Insurance Limited Not upheldInsurance (excluding PPI)Mr A’s unhappy that he’s had to pay an excess when he made a claim on his CIS General Insurance Limited motor insurance policy. backgroundMr A was involved in an accident when his vehicle was hit by a motor cycle. He made a claim on his CIS motor insurance policy... (2 pages)View decision -
Decision Reference DRN-3464785
8 Sep 2022 Aldermore Bank Plc Not upheldMortgagesDRN-3464785 The complaint Mrs R’s complaint about Aldermore Bank Plc (Aldermore) relates to the registration of a charge over the wrong property and her wrongly incurring an Early Redemption Charge (ERC). What happened In September 2018 Mrs R entered into a mortgage with Aldermore. Solicit... (2 pages)View decision -
Decision Reference DRN8003316
14 Feb 2020 Caledonian Consumer Finance Ltd Not upheldBanking and creditMr A complains that a training course that he paid for using a fixed sum loan agreement with Caledonian Consumer Finance Limited was misrepresented to him and wasn’t of satisfactory quality.backgroundMr A entered into a fixed sum loan agreement with Caledonian Consumer Finance in January 2... (2 pages)View decision -
Decision Reference DRN4815703
5 Nov 2014 Instant Cash Loans Limited UpheldBanking and creditMr D complains about the way Instant Cash Loans Limited (trading as The Money Shop) has treated him and that it has recorded a default on his credit history. background Mr D took out a short term loan with Money Shop and it was extended at his request on three occasions. Mr D told The M... (2 pages)View decision -
Decision Reference DRN-2888114
22 Jun 2021 Nationwide Building Society UpheldBanking and PaymentsDRN-2888114 The complaint Mr E and Mrs E complain that Nationwide Building Society (Nationwide) mishandled a Power of Attorney. What happened Mrs E gave Mr E and his brother Power of Attorney (POA) over her property and financial affairs in June 2019. The joint current account for Mr E and... (5 pages)View decision -
Decision Reference DRN4887302
16 Dec 2019 Barclays Bank UK PLC Not upheldBanking and creditMr L, Mrs W and Mrs P hold power of attorney for Mrs L. Mr L, Mrs W and Mrs P bring this complaint on behalf of Mrs L in relation to the accounts she holds with the Barclays Bank UK PLC. The complaint largely concerns issues experienced by Mr L in dealing with these accounts and the subseq... (4 pages)View decision
