We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4361 results
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Decision Reference DRN3936561
26 Apr 2016 Txtloan Limited Not upheldBanking and creditMr K complains that Txtloan Limited (trading as MYJAR) has wrongly recorded late payments on his credit file.backgroundMr K took a £100 loan with MYJAR in 2011. He says that, following financial difficulty, he was unable to repay the loan and went into arrears. MYJA... (2 pages)View decision -
Decision Reference DRN4815703
5 Nov 2014 Instant Cash Loans Limited UpheldBanking and creditMr D complains about the way Instant Cash Loans Limited (trading as The Money Shop) has treated him and that it has recorded a default on his credit history. background Mr D took out a short term loan with Money Shop and it was extended at his request on three occasions. Mr D told The M... (2 pages)View decision -
Decision Reference DRN7689917
19 Jan 2016 Santander Consumer (UK) Plc Not upheldBanking and creditMr R complains about a second hand van supplied to him under a conditional saleagreement with Santander Consumer (UK) plc, trading as Santander Consumer Finance,("SCF"). The complaint is brought to this service on Mr R’s behalf by a family member, butfor e... (5 pages)View decision -
Decision Reference DRN3223707
6 Jun 2019 National Westminster Bank Plc Not upheldBanking and creditMrs C complains about her experience after requesting the return of the deeds to her property from National Westminster Bank Plc.background Mrs C first took out a mortgage with NatWest in 2009. This was redeemed in 2010. Mrs C took out a buy-to-let mortgage secured on... (2 pages)View decision -
Decision Reference DRN2195990
11 Dec 2015 IGO4 Limited Not upheldInsurance (excluding PPI)Mr R is unhappy that IGO4 Limited (IGO4) set up his car insurance for the wrong car. He wants them to refund his premiums.backgroundMr R took out his car insurance with IGO4 in July 2014.In April 2015 Mr R contacted IGO4 to change the car on his policy. At this sta... (2 pages)View decision -
Decision Reference DRN1175112
16 Jul 2014 Metropolitan International Schools Limited Not upheldBanking and creditMr B complains that Metropolitan International Schools Limited, trading as ATL Practical Training (“ATL”) misrepresented a training course to him, and that the course was not in fact suitable.backgroundMr B was sold a loan to finance a training course in March 2013. The course and the lo... (2 pages)View decision -
Decision Reference DRN-2885456
3 Aug 2021 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-2885456 The complaint Mr O complains that Transunion International UK Limited (Transunion) failed to report he was registered on the electoral roll. What happened In August 2020 Mr O noticed he wasn’t recorded on the electoral roll when checking his credit report. In September 2020 Tr... (2 pages)View decision -
Decision Reference DRN4355289
12 Dec 2014 First Central Insurance Management Ltd Not upheldInsurance (excluding PPI)Mr L complains about the level of service provided by First Central Insurance Management Limited and the charges that it has applied to his motor insurance policy. He wants it to refund his entire premium. backgroundMr L has had a number of concerns about First Central’s service and cha... (2 pages)View decision -
Decision Reference DRN-3566661
29 Sep 2022 The Royal Bank of Scotland Plc Not upheldBanking and PaymentsDRN-3566661 The complaint Mr U complains that The Royal Bank of Scotland Plc (RBS) have revoked his registration as a financial advisor, provided poor customer service and have sent details of his accounts to a wrong address. What happened Mr U says he’s a mortgage advisor, but RBS rejecte... (3 pages)View decision -
Decision Reference DRN5174811
6 Feb 2018 Honeycomb Finance Limited UpheldBanking and creditMs S is unhappy that Honeycomb Finance Limited won’t let her unwind a fixed sum loan that she took out to buy a number plate. backgroundI recently issued my provisional conclusions setting out this complaint and why I was minded to think it would be fair to allow M... (6 pages)View decision
