We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4282 results
-
Decision Reference DRN3105479
24 Jul 2014 GMAC UK Plc Not upheldBanking and creditMr R complains about a car supplied to him in March 2012 and financed by a hire purchase agreement with GMAC UK Plc.backgroundMr R’s initial complaint focused on the quality of the car. He says that the car has had various intermittent problems since he purchased it, in particular with ... (3 pages)View decision -
Decision Reference DRN4163363
23 Jun 2017 Ageas Insurance Limited UpheldInsurance (excluding PPI)Mr M is unhappy that Ageas Insurance Limited has refused to cover a claim under his legal expenses insurance policy.Ageas appointed claims handlers to deal with the claim on its behalf and all references to Ageas in this decision should be read as including those c... (7 pages)View decision -
Decision Reference DRN2080079
10 Oct 2014 Barclays Bank Plc UpheldInsurance (excluding PPI)Mr E complains a card protection policy was mis-sold to him by a predecessor of Barclays Bank Plc. background In September 2002 a card protection policy was added to Mr E’s credit card. In 2013 Mr E complained the policy had been added without his knowledge or consent. Barclays did not u... (3 pages)View decision -
Decision Reference DRN1904417
24 Jan 2020 Lloyds Bank PLC Not upheldBanking and creditMr and Mrs M complain that Lloyds Bank PLC acted unfairly and unreasonably by losing the land certificate for their property and how it’s dealt with them. They want the land certificate found and compensation.backgroundMr and Mrs M borrowed money from Lloyds to buy their property in 1987, ... (3 pages)View decision -
Decision Reference DRN9509848
1 Jun 2017 Secure Trust Bank Plc UpheldBanking and creditMr O complains that the car he acquired through a hire purchase agreement (HPA) with Secure Trust Bank Plc (the business) was not of satisfactory quality.backgroundMr O entered into a HPA to acquire a used car. At the time of acquisition the car had been driven 94,000 ... (3 pages)View decision -
Decision Reference DRN-3739154
18 Nov 2022 Pepper (UK) Limited Not upheldMortgagesDRN-3739154 The complaint Mr N has said that Pepper (UK) Limited trading as Engage Credit is the assignee of an unregistered security, which was unlawfully transferred from another lender. He said that the debt is uncollectable, and the charge should be removed from the title. Mr N has bee... (3 pages)View decision -
Decision Reference DRN6700163
30 Jul 2013 Bank of Scotland Plc Not upheldBanking and creditMrs N complains that Bank of Scotland trading as Halifax (“Halifax”) allowed withdrawals from a savings account she held jointly with her late father-in-law without her authorisation, when both their signatures should have been required.Mrs N’s solicitor brings the complaint on her beh... (3 pages)View decision -
Decision Reference DRN7836784
2 Feb 2021 Lex Autolease Limited UpheldBanking and creditComplaint Mr S complains that the vehicle he leased under a hire agreement with Lex Autolease Ltd had numerous faults which meant he needed to return it to the dealer on several occasions. He says this should have been taken into account and offset against the end of lease excess mileage c... (3 pages)View decision -
Decision Reference DRN-2475366
5 Nov 2021 Admiral Insurance Company Limited Not upheldInsuranceDRN-2475366 The complaint Mr M complains that Admiral Insurance Company Limited didn’t pay him enough for his stolen (and recovered) van when he made a claim on his motor insurance policy. What happened Mr M was offered £1,500 by Admiral after an independent engineer decided the van should... (3 pages)View decision -
Decision Reference DRN-3396213
12 May 2022 AutoMoney Limited UpheldConsumer CreditDRN-3396213 The complaint Mr A complains that a car that was supplied to him under a hire purchase agreement with AutoMoney Limited wasn’t of satisfactory quality and that the car’s engine had been replaced before it was supplied to him. What happened A used car was supplied to Mr A under ... (3 pages)View decision
