We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4282 results
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Decision Reference DRN1873008
5 Apr 2018 Squareup Europe Ltd Not upheldBanking and creditI, a trade association, has complained Squareup Europe Ltd, closed their account and retained their money.backgroundI entered into an agreement with Squareup in 2017 where Squareup provided them with merchant acquiring services. After I had processed more than a week’s pa... (3 pages)View decision -
Decision Reference DRN7872267
3 Oct 2016 Bank of Scotland Plc Not upheldBanking and creditMr C has complained that Bank of Scotland plc (trading as “Halifax”) mis-sold an Ultimate Reward Current Account (“URCA”) packaged bank account to him in 2008. backgroundOne of our adjudicators has looked into Mr C’s complaint already and he didn’t think that Halifax had... (3 pages)View decision -
Decision Reference DRN4207781
9 Nov 2015 Lloyds Bank PLC Not upheldBanking and creditMrs H has complained that Lloyds Bank PLC mis-sold a Select packaged bank account to her in 2006. She paid a monthly fee for the account, which offered a number of benefits in return.Mrs H has used a claims management company (CMC) to bring her complaint to us. ba... (3 pages)View decision -
Decision Reference DRN-5350783
12 Mar 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5350783 The complaint Mr L complains about the service he has received from Barclays Bank UK PLC (“Barclays”) following opening an account with it. In particular he is unhappy with the amount of unsolicited emails he’s been sent and that Barclays failed to tell him it takes up to 8 ... (3 pages)View decision -
Decision Reference DRN-5425492
27 Mar 2025 Farley & Thompson UpheldInvestmentsDRN-5425492 The complaint Mrs D complains about Farley & Thompson (“F&T”) in relation to its management of her portfolio. In summary, she says she is unhappy about the following: • The performance of her investments since investing with F&T in 2019. • The costs and charges... (13 pages)View decision -
Decision Reference DRN5858336
6 Jun 2017 Moneybarn No. 1 Limited Not upheldBanking and creditMr T complains that Moneybarn No 1 Ltd supplied a used car under a conditional sale agreement that wasn’t as described or of satisfactory quality. backgroundMr T got this car in June 2016. He had a number of problems and took it back to the dealer who couldn’t find ... (3 pages)View decision -
Decision Reference DRN9364705
26 Jul 2016 Barclays Bank Plc Not upheldBanking and creditMr and Mrs W have complained that Barclays Bank Plc (“Barclays”) mis-sold them an Additions Plus packaged bank account in 2007. Mr and Mrs W have used a Claims Management Company (“CMC”) to bring their complaint.backgroundMr and Mrs W also complained about the sale of... (3 pages)View decision -
Decision Reference DRN3061211
23 Dec 2019 MCE Insurance Company Limited Not upheldInsurance (excluding PPI)Mr G complains that MCE Insurance Company Limited declined his claim on his motor insurance policy following the theft of his motor bike. He wants it to pay his claim. backgroundMr G’s bike was stolen by a potential buyer who tricked him. MCE declined the claim because it said this wasn’t ... (3 pages)View decision -
Decision Reference DRN6824796
22 Oct 2018 Tesco Personal Finance PLC Not upheldBanking and creditMr S complains that a pram he bought using credit provided by Tesco Personal Finance plc (trading as Tesco Bank) is of unsatisfactory quality and Tesco Bank won’t provide a refund under Section 75 of the Consumer Credit Act 1974 (CCA). backgroundMr S paid for the pram ... (3 pages)View decision -
Decision Reference DRN9980619
22 Oct 2015 Zurich Insurance PLC Not upheldInsurance (excluding PPI)Mr T has complained that Zurich Insurance PLC refused to refund his full premium to him when he cancelled his motor insurance policy.backgroundMr T’s policy with Zurich automatically renewed so in line with its policy, Zurich collected the premium using the card detail... (3 pages)View decision
