We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4361 results
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Decision Reference DRN-4076654
20 Jul 2023 Liverpool Victoria Insurance Company Limited Not upheldInsuranceDRN-4076654 The complaint Mr N complains Liverpool Victoria Insurance Company Limited (LV) provided a poor level of service after he made a claim on his motor insurance policy. And he was unhappy with the liability decision reached. What happened Mr N’s car was hit by a third-party vehicle... (3 pages)View decision -
Decision Reference DRN5174811
6 Feb 2018 Honeycomb Finance Limited UpheldBanking and creditMs S is unhappy that Honeycomb Finance Limited won’t let her unwind a fixed sum loan that she took out to buy a number plate. backgroundI recently issued my provisional conclusions setting out this complaint and why I was minded to think it would be fair to allow M... (6 pages)View decision -
Decision Reference DRN-2885456
3 Aug 2021 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-2885456 The complaint Mr O complains that Transunion International UK Limited (Transunion) failed to report he was registered on the electoral roll. What happened In August 2020 Mr O noticed he wasn’t recorded on the electoral roll when checking his credit report. In September 2020 Tr... (2 pages)View decision -
Decision Reference DRN7712406
17 Feb 2018 Endsleigh Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr C is unhappy Endsleigh Insurance Services Ltd (Endsleigh) charged him a £30 administration fee, for altering some details on his motor insurance policy.backgroundMr C has explained that he bought a car – and purchased his motor insurance on the same day. And he said ... (3 pages)View decision -
Decision Reference DRN5330071
3 Aug 2018 Black Horse Limited UpheldBanking and creditMr C complains the caravan he was supplied with through a hire purchase agreement financed by Black Horse Limited was misrepresented. He says it’s not the vehicle he agreed to acquire. He wants a refund.background Mr C tells us he acquired the caravan from a dealer, P... (3 pages)View decision -
Decision Reference DRN-2558755
28 May 2021 CMC Markets UK plc UpheldInvestmentsDRN-2558755 The complaint Mr E says CMC Markets UK plc (‘CMC’) failed to safeguard his trading account, leading to a fraudster’s unauthorised access into, and fraudulent withdrawal of £50,000 from, the account on 20 May 2019. What happened CMC investigated the events leading to, and includ... (5 pages)View decision -
Decision Reference DRN7979292
5 Jan 2017 Rational Foreign Exchange Limited Not upheldBanking and creditMr O complains that Rational Foreign Exchange Limited failed to carry out sufficient checks when it made a payment for him resulting in the loss of his money.backgroundMr O opened an account with Rational Foreign Exchange. It exchanged the 80,000 Euros he gave it into ... (2 pages)View decision -
Decision Reference DRN8350559
8 May 2013 Lloyds TSB Bank Plc UpheldBanking and creditMr B complains that Lloyds TSB unfairly registered a default on his credit card account without giving him notice. our initial conclusionsThe adjudicator noted that Lloyds TSB thought that Mr B wanted a true copy of his consumer credit agreement, rather than the true copy of the... (2 pages)View decision -
Decision Reference DRN5488208
1 Jul 2019 Close Brothers Limited Not upheldBanking and creditMr N complains that Close Brothers Limited refused to let him reject a faulty caravan.background In April 2017 Mr N bought a second hand caravan from a dealer I will call M. It cost £9,000 and was funded by a conditional sales agreement with Close Brothers. He says... (3 pages)View decision -
Decision Reference DRN-4472650
23 Nov 2023 Got You Covered Limited UpheldInsuranceDRN-4472650 The complaint Mr S has complained about Got You Covered Limited’s (GYCL) error when setting up his car insurance policy and the impact this had on him. What happened When GYLC’s agent set up Mr S’s car insurance policy (on or just before 20 February 2023) he made an error. He p... (5 pages)View decision
