We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4257 results
-
Decision Reference DRN-3660425
27 Feb 2024 Scottish Equitable Plc Not upheldPensions and AnnuitiesDRN-3660425 The complaint Mr J has complained about the transfer of his pension held with Scottish Equitable Plc trading as Aegon (Aegon) to the Capita Oak Pension Scheme (the Scheme) in 2013. The Scheme was subsequently found to be fraudulent and as a result of this Mr J feels it is very ... (10 pages)View decision -
Decision Reference DRN-4110345
21 Jun 2023 Zurich Insurance PLC UpheldInsuranceDRN-4110345 The complaint Mr and Mrs S complain that Zurich Insurance PLC has turned down a cancellation claim they made on a travel insurance policy. What happened Mr and Mrs S held an annual travel insurance policy, which was underwritten by Zurich. They were due to go abroad on holiday ... (3 pages)View decision -
Decision Reference DRN4624198
26 Jan 2019 Curtis Banks Limited Not upheldInvestment and pensionsMr W complains that Curtis Banks Limited (Curtis) delayed the transfer of his Self-Invested Pension Plan (SIPP).backgroundMr W had held his SIPP, which included three commercial properties, with Curtis and its predecessors for a number of years. He says he became unhap... (3 pages)View decision -
Decision Reference DRN-3833948
9 Feb 2023 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3833948 The complaint Miss H has complained that Tesco Personal Finance plc (“Tesco Bank”) rejected her claim against it under section 75 of the Consumer Credit Act 1974 (“the Act”) in relation to her purchase of some solar panels. Miss H is represented by a claims management company (... (3 pages)View decision -
Decision Reference DRN-5138897
27 Nov 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5138897 The complaint Mr M is unhappy Bank of Scotland plc, trading as Halifax, will not refund the money he lost as the result of an authorised push payment (APP) scam. Mr M’s complaint has been brought by a representative, for ease of reading I will refer solely to Mr M in this de... (3 pages)View decision -
Decision Reference DRN-2726978
30 Mar 2021 Advantage Insurance Company Limited Not upheldInsuranceDRN-2726978 The complaint Mr K has complained that Advantage Insurance Company Limited (Advantage) has undervalued his vehicle when it was deemed a total loss after an accident. What happened Mr K’s vehicle was written off following a total loss claim. Advantage place... (3 pages)View decision -
Decision Reference DRN1889041
13 Dec 2013 AIG Europe Limited Not upheldInsurance (excluding PPI)B complains about the time AIG Europe Limited took to deal with a claim it made under its commercial motor insurance policy.background B’s vehicle was stolen in April 2008. The theft was reported to AIG immediately. By mid-June its loss adjuster reported no concerns with the ... (3 pages)View decision -
Decision Reference DRN-2022977
19 Jan 2021 Saga Services Limited UpheldInsuranceDRN-2022977 The complaint Mr L complains that he was mis sold a motorbike insurance policy by Saga Services Limited trading as Bennetts. (Bennetts) The policy included a compulsory garaging requirement which Mr L says didn’t suit his needs. Mr L also complains that policy document wasn’t s... (3 pages)View decision -
Decision Reference DRN-3828652
15 Feb 2023 Elevate Portfolio Services Limited UpheldInvestmentsDRN-3828652 The complaint Mr S complains that Elevate Portfolio Services Limited, trading as AXA Self Investor (“Elevate”) caused delays in the transfer of his ISA to another provider. He says when he called Elevate it had no record of a transfer, even though it had been requested. He said... (3 pages)View decision -
Decision Reference DRN-4286575
20 Dec 2023 Zurich Insurance PLC Not upheldInsuranceDRN-4286575 The complaint Miss C complains that when she made a motor insurance claim, Zurich Insurance PLC would only pay the ‘agreed value’ of her car and would not pay to have it repaired. What happened In March 2022, Miss C took out a fully comprehensive motor insurance policy with Zur... (3 pages)View decision
