We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4563 results
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Decision Reference DRN7790329
25 Apr 2014 Home Retail Group Insurance Services Limited Not upheldPayment protection insurance (PPI)& backgroundThis complaint relates to the sale of a regular premium Payment Protection Insurance (‘PPI’) policy sold in connection with an Argos store card in November 2010. Mrs B complains Home Retail Group Insurance Services Limited (‘HRG’) mis-sold the policy.Our adjudicator did ... (3 pages)View decision -
Decision Reference DRN9364705
26 Jul 2016 Barclays Bank Plc Not upheldBanking and creditMr and Mrs W have complained that Barclays Bank Plc (“Barclays”) mis-sold them an Additions Plus packaged bank account in 2007. Mr and Mrs W have used a Claims Management Company (“CMC”) to bring their complaint.backgroundMr and Mrs W also complained about the sale of... (3 pages)View decision -
Decision Reference DRN3061211
23 Dec 2019 MCE Insurance Company Limited Not upheldInsurance (excluding PPI)Mr G complains that MCE Insurance Company Limited declined his claim on his motor insurance policy following the theft of his motor bike. He wants it to pay his claim. backgroundMr G’s bike was stolen by a potential buyer who tricked him. MCE declined the claim because it said this wasn’t ... (3 pages)View decision -
Decision Reference DRN5858336
6 Jun 2017 Moneybarn No. 1 Limited Not upheldBanking and creditMr T complains that Moneybarn No 1 Ltd supplied a used car under a conditional sale agreement that wasn’t as described or of satisfactory quality. backgroundMr T got this car in June 2016. He had a number of problems and took it back to the dealer who couldn’t find ... (3 pages)View decision -
Decision Reference DRN6824796
22 Oct 2018 Tesco Personal Finance PLC Not upheldBanking and creditMr S complains that a pram he bought using credit provided by Tesco Personal Finance plc (trading as Tesco Bank) is of unsatisfactory quality and Tesco Bank won’t provide a refund under Section 75 of the Consumer Credit Act 1974 (CCA). backgroundMr S paid for the pram ... (3 pages)View decision -
Decision Reference DRN-3487399
15 Jun 2023 Nationwide Building Society Not upheldBanking and PaymentsDRN-3487399 The complaint Mr G has complained that Nationwide Building Society (“Nationwide”) has unfairly turned down a claim he made under section 75 of the Consumer Credit Act 1974 (“CCA”). What happened In February 2019, Mr G, along with his wife, travelled to Tenerife and signed up to... (3 pages)View decision -
Decision Reference DRN-4569041
19 Jan 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4569041 The complaint Miss A has complained about how Royal & Sun Alliance Insurance Limited (RSA) dealt with a claim under a home emergency policy. What happened Miss A contacted RSA to send an engineer to fix her boiler. Miss A complained to RSA because she said the engineer misd... (3 pages)View decision -
Decision Reference DRN4008021
20 Jul 2017 Tesco Personal Finance PLC Not upheldBanking and creditMrs J complains that Tesco Personal Finance PLC (trading as Tesco Bank) did not do enough to help her when she told it about a problem with a purchase she made on her credit card. backgroundMrs J received an invoice dated 15 July 2016 for a reconditioned car engin... (3 pages)View decision -
Decision Reference DRN-3694918
28 Feb 2023 Invesco Fund Managers Limited Not upheldInvestmentsDRN-3694918 The complaint Miss F complained about the service provided by Invesco Fund Managers Limited (‘Invesco’). Miss F said she instructed Invesco to perform a conversion between classes of a fund and Invesco told her it wouldn’t be able to do this. Miss F is not happy about this and ... (3 pages)View decision -
Decision Reference DRN-4721417
19 Jul 2024 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-4721417 The complaint Mr M is unhappy with how Clydesdale Bank Plc trading as Virgin Money (“Virgin Money”) dealt with his request for a refund of fines he incurred. What happened In December 2022, Mr M hired a car from a company I’ll call ‘A’, while he was overseas. In January 2023... (3 pages)View decision
