We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4152 results
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Decision Reference DRN-3438525
16 Dec 2022 Trading 212 UK Limited Not upheldInvestmentsDRN-3438525 The complaint Mr G complains Trading 212 UK Limited (“Trading 212”) will not arrange for his shares to be registered into his own name. What happened Mr G bought shares using his Trading 212 account. His shares are registered to a nominee and held in a pooled (omnibus) account ... (3 pages)View decision -
Decision Reference DRN8320829
1 Nov 2018 One Insurance Limited Not upheldInsurance (excluding PPI)Mr W complains about how One Insurance Limited handled a claim against his motorinsurance policy.backgroundMr W is the policyholder and Mrs W is the named driver. In December 2016, Mr W made aclaim against his motor insurance policy in relation to an accident that Mr an... (3 pages)View decision -
Decision Reference DRN3618169
20 Mar 2019 UK Insurance Limited Not upheldInsurance (excluding PPI)Mrs S has complained as director of B, a limited company, that U K Insurance Limited (UKI) turned down her commercial vehicle insurance claim.For ease I’ll refer to Mrs S throughout this decision rather than B. backgroundIn May 2017 Mrs S added Mr S to B’s policy. ... (2 pages)View decision -
Decision Reference DRN3936561
26 Apr 2016 Txtloan Limited Not upheldBanking and creditMr K complains that Txtloan Limited (trading as MYJAR) has wrongly recorded late payments on his credit file.backgroundMr K took a £100 loan with MYJAR in 2011. He says that, following financial difficulty, he was unable to repay the loan and went into arrears. MYJA... (2 pages)View decision -
Decision Reference DRN2394368
30 Mar 2015 Equifax Limited Not upheldBanking and creditMrs D complains that Equifax Limited has recorded incorrect details for her, and this is affecting her credit score. backgroundMrs D joined Equifax on 9 June 2014 to view her credit score. Her electoral role information was not included. Mrs D wrote to Equifax about thi... (2 pages)View decision -
Decision Reference DRN2224999
1 Feb 2017 National Westminster Bank Plc UpheldBanking and creditMr and Mrs M complain that National Westminster Bank Plc lost the deeds to their house. They say that it took a long time to rectify the error, which caused them stress and inconvenience. And they say that NatWest has not compensated them adequately for their time... (2 pages)View decision -
Decision Reference DRN1175112
16 Jul 2014 Metropolitan International Schools Limited Not upheldBanking and creditMr B complains that Metropolitan International Schools Limited, trading as ATL Practical Training (“ATL”) misrepresented a training course to him, and that the course was not in fact suitable.backgroundMr B was sold a loan to finance a training course in March 2013. The course and the lo... (2 pages)View decision -
Decision Reference DRN-3976285
26 May 2023 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-3976285 The complaint Mr A is unhappy about the limitations of a benefit that’s included with his HSBC UK Bank Plc Premier credit card and feels that HSBC should have provided clearer information about it. What happened Mr A has a HSBC Premier credit card which, as a benefit, offers an... (2 pages)View decision -
Decision Reference DRN9293377
3 Aug 2015 Santander UK Plc Not upheldBanking and creditMrs B is unhappy that Santander UK plc won’t give her a refund after she was the victim of a scam while on holiday.backgroundMrs B was on holiday abroad. She brought an electronic tablet device from a shop in the resort. The shop owner said he would load a book and a... (2 pages)View decision -
Decision Reference DRN2195990
11 Dec 2015 IGO4 Limited Not upheldInsurance (excluding PPI)Mr R is unhappy that IGO4 Limited (IGO4) set up his car insurance for the wrong car. He wants them to refund his premiums.backgroundMr R took out his car insurance with IGO4 in July 2014.In April 2015 Mr R contacted IGO4 to change the car on his policy. At this sta... (2 pages)View decision
