We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4563 results
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Decision Reference DRN-4933619
30 Sep 2024 Advantage Insurance Company Limited Not upheldInsuranceDRN-4933619 The complaint Mr E complains that Advantage Insurance Company Limited increased its quote for a motor insurance policy. What happened Mr E looked for a new policy through an online comparison site. He found one with Advantage, but he said that when he was directed to Advant... (2 pages)View decision -
Decision Reference DRN7688466
18 Aug 2017 Close Brothers Limited UpheldBanking and creditMs E complains that Close Brothers Limited (trading as Close Brothers Motor Finance) is responsible for mis-selling a hire purchase (HP) agreement.backgroundMs E’s partner wanted a motorcycle. In 2015 a motorcycle dealer supplied one. He arranged HP in the name of M... (3 pages)View decision -
Decision Reference DRN-3185770
18 Jan 2022 National Savings and Investments UpheldBanking and PaymentsDRN-3185770 The complaint Mrs H complains about delays and difficulties registering a Power of Attorney (POA) arrangement with National Savings and Investments (NS&I). What happened In May 2020 a POA document that appointed Miss H as an attorney for Mrs H was sent to NS&I. Miss H,... (3 pages)View decision -
Decision Reference DRN2397336
20 Mar 2018 BMW Financial Services (GB) Limited UpheldBanking and creditMr H complains the description of the vehicle he acquired through a hire purchase agreement provided by BMW Financial Services (GB) Limited (“BMW”) was misrepresented. He says he was told the vehicle was new when it wasn’t. He wants to reject the vehicle and cancel ... (3 pages)View decision -
Decision Reference DRN-1144949
14 May 2020 The Royal Bank of Scotland Plc UpheldMortgagesDRN-1144949The complaintMr P complains that The Royal Bank of Scotland Plc ("RBS") have acted unfairly and unreasonably by losing the deeds to his commercial property. He wants compensation. What happenedMr P had a commercial property, which he mortgaged with RBS in 1988. Mr P ex... (2 pages)View decision -
Decision Reference DRN7995166
3 Feb 2016 Be Wiser Insurance Services Ltd UpheldInsurance (excluding PPI)Mr W complains that Be Wiser Insurance Services Ltd mishandled his motor insurance policy.background Be Wiser acted as an intermediary between Mr W and an insurer. Mr W rang Be Wiser to get insurance for his family car. Be Wiser also sold him home insurance. It issued ... (2 pages)View decision -
Decision Reference DRN9726947
7 Mar 2014 Barclays Bank Plc UpheldBanking and creditMr H complains that Barclays Bank plc closed his account without notice and has registered his details with CIFAS, the national fraud alert service.background Mr H says that he got a job through a website. He had to provide his bank account details and two payments were made to it. Mr ... (1 page)View decision -
Decision Reference DRN-4578984
25 Jan 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4578984 The complaint Mr H complains that Santander didn’t provide the service it should have when it was requested that Miss B be registered as the Court Appointed Deputy for him. Mr H is represented by Miss B. As Miss B is a professional Power of Attorney much of the correspondence h... (4 pages)View decision -
Decision Reference DRN8842207
30 Dec 2015 Allianz Insurance Plc Not upheldInsurance (excluding PPI)Mr M has complained about Allianz Insurance Plc. He isn’t happy with the way it handled a claim under his motor insurance policy.background Mr M’s car was damaged in December 2014 and he made a claim to Allianz. His car was struck by an unidentified third party in a ... (2 pages)View decision -
Decision Reference DRN3936561
26 Apr 2016 Txtloan Limited Not upheldBanking and creditMr K complains that Txtloan Limited (trading as MYJAR) has wrongly recorded late payments on his credit file.backgroundMr K took a £100 loan with MYJAR in 2011. He says that, following financial difficulty, he was unable to repay the loan and went into arrears. MYJA... (2 pages)View decision
