We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4245 results
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Decision Reference DRN4552247
14 Dec 2016 Scottish Widows Unit Trust Managers Limited Not upheldInvestment and pensionsMrs M complains, through her representative Mrs G, that Scottish Widows Unit Trust Managers Limited closed her investment account without authority and then wouldn’t issue a cheque for the proceeds of the account to Mrs G who held a power of attorney (POA).backgroundS... (3 pages)View decision -
Decision Reference DRN-4955563
22 Aug 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4955563 The complaint B, a limited company, complains that Barclays Bank UK PLC didn’t respond to its requests for a status enquiry leading to financial loss. What happened B explains that it needed to be registered with a regulator to operate. And that it required information from ... (4 pages)View decision -
Decision Reference DRN-4298273
18 Aug 2023 Lloyds Bank PLC UpheldMortgagesDRN-4298273 The complaint Mr P’s complaint about Lloyds Bank PLC (Lloyds) relates to the temporary loss of title deeds (deeds) to his property which had been placed into their safekeeping. I issued my Provisional Decision on the 25 July 2023 and both Ms U on behalf of Mr P and Lloyds have ... (3 pages)View decision -
Decision Reference DRN-4559836
23 Feb 2024 Nutmeg Saving and Investment Limited Not upheldInvestmentsDRN-4559836 The complaint Mr P complains about Nutmeg Saving and Investment Limited trading as Nutmeg (“Nutmeg”). He complains that after opening an investment portfolio trading account Nutmeg treated him unfairly because it failed to pay him £100, as part of a promotional offer which he r... (4 pages)View decision -
Decision Reference DRN-5200261
11 Feb 2025 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-5200261 The complaint Mr B complains about how Admiral Insurance (Gibraltar) Limited handled a claim he made (then later withdrew) on his commercial motor insurance policy. What happened In October 2023 an object fell from a truck on a motorway, causing damage to Mr B’s vehicle. He ... (3 pages)View decision -
Decision Reference DRN-3989623
13 Oct 2023 Yielders Limited Not upheldInvestmentsDRN-3989623 The complaint Mr C complains that Yieders Limited is withholding the funds he invested through its crowdfunding platform. What happened Mr C invested around £300 into an investment opportunity through Yielders Limited’s crowdfunding platform. The investment was in return for sh... (4 pages)View decision -
Decision Reference DRN-3597603
31 Jul 2022 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-3597603 The complaint Mr S complains that Barclays Bank UK PLC unfairly closed his account and lodged a marker with CIFAS – a national fraud prevention service. What happened Mr S explained that he was approached by a friend to invest in crypto trading and promised a large percentage (... (3 pages)View decision -
Decision Reference DRN5526610
16 Apr 2021 Bank of Scotland Plc Not upheldBanking and creditMr S complains about the actions of Bank of Scotland Plc (BOS) when he was the victim of a scam in which he was tricked into buying a stolen car. background The detailed background to this complaint is well known to both parties. So, I’ll only provide an overview of some key events here. O... (3 pages)View decision -
Decision Reference DRN-4773957
20 Dec 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4773957 The complaint Mr and Mrs D are unhappy that Bank of Scotland plc trading as Halifax decided not to refund them after they were the victim of a scam. Mr and Mrs D are bringing their complaint, using a professional representative, which I’ll refer to as P. What happened Mr a... (4 pages)View decision -
Decision Reference DRN2564217
3 Jul 2019 Santander UK Plc Not upheldBanking and creditMr H complains that Santander UK Plc’s solicitors delayed the completion of his mortgage application and that the charge was incorrectly registered over his property.backgroundMr H re-mortgaged his property from another lender to Santander. He says that the solicitor t... (3 pages)View decision
