We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4245 results
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Decision Reference DRN5967092
27 Oct 2020 State Bank Of India (UK) Limited Not upheldBanking and creditMr C complains that the State Bank of India (UK) Limited (SBI) won’t refund payments made using his debit card that he says he didn’t make or authorise. background Mr C disputed 16 transactions totalling over £18,000, which took place over three weeks starting at the end of August 2018. He... (3 pages)View decision -
Decision Reference DRN2806495
20 Apr 2015 MD Insurance Services Ltd UpheldInsurance (excluding PPI)A New Homes Warranty was cancelled without MD Insurance Services Ltd (“MDIS”) contacting Mr B first and the refund that was offered was too little.backgroundI issued a provisional decision in March 2015. An extract is attached and forms part of this final decision.In r... (4 pages)View decision -
Decision Reference DRN3593336
29 Jul 2013 UK Insurance Limited Not upheldInsurance (excluding PPI)Mr D’s complaint concerns the amount Direct Line / UK Insurance Limited (UKI) have offered to pay for his claim for accidental damage to his patio door.backgroundThe circumstances of this complaint were set out in my provisional decision of June 2013, a copy of which is attached and f... (5 pages)View decision -
Decision Reference DRN9697467
10 May 2013 UK Insurance Limited Not upheldInsurance (excluding PPI)Mr M and Miss R have complained that UK Insurance Limited (UKI) unfairly avoided their policy because it said they gave incorrect information about their relationship to each other and the registered keeper or legal owner of the car insured. Therefore it refused to pay a claim they made... (3 pages)View decision -
Decision Reference DRN9759042
23 Aug 2013 MBNA Limited UpheldInsurance (excluding PPI)Mrs B complains she was mis-sold a card protection policy by MBNA Limited. She says when she complained to MBNA about the mis-sale, MBNA made errors and took aggressive enforcement action which led to her suffering considerable financial loss and distress and inconvenience.backgrou... (4 pages)View decision -
Decision Reference DRN-2586039
19 Mar 2021 Aviva Insurance Limited Not upheldInsuranceDRN-2586039 The complaint Mr P has complained that Aviva Insurance Limited declined a backdated unemployment claim he made on his mortgage payment protection insurance (PPI) policy. What happened Mr P was made redundant in April 2019. At that point he did not register as unemployed and he ... (3 pages)View decision -
Decision Reference DRN4905493
8 Oct 2019 Blue Motor Finance Ltd UpheldBanking and creditMiss G complains that a used car she acquired via a hire purchase agreement with Blue Motor Finance Ltd isn’t of satisfactory quality. She would like Blue Motor to cover the costs of the repairs.backgroundIn March 2018 Miss G acquired a used car via five year hire purchase agreement. The c... (3 pages)View decision -
Decision Reference DRN7599596
15 Jan 2018 RCI Financial Services Limited Not upheldBanking and creditMrs N complains that RCI Financial Services Limited, trading as Nissan Finance, charged her too much for repairs to a car she returned after she terminated a hire purchase agreement. She also complains that she has been charged more for the vehicle than she remembers ag... (4 pages)View decision -
Decision Reference DRN4786684
6 Mar 2019 One Call Insurance Services Limited UpheldInsurance (excluding PPI)Mr B has complained about One Call Insurance Services Limited’s service after he asked it to arrange a motor insurance policy for him.backgroundMr B was looking for quotes for a motor policy through a price comparison website. He then contacted One Call to buy a polic... (4 pages)View decision -
Decision Reference DRN4754385
11 Feb 2020 Virgin Money plc UpheldBanking and creditMr H complains that Virgin Money plc unfairly refused his claim brought under Section 75 of the Consumer Credit Act 1974. He wants a refund of monies paid and compensation.backgroundMr H is represented in this complaint by a family member, Mr R, but for ease of reading I’ll just refer to M... (3 pages)View decision
