We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4257 results
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Decision Reference DRN1800599
13 May 2019 Ageas Insurance Limited Not upheldInsurance (excluding PPI)Mrs R complains about the actions of Ageas Insurance Limited and its decision to treat her motor insurance policy as though it never existed. Mrs R is represented by her son, Mr T. backgroundMr T took out a policy on Mrs R’s behalf in July 2018. In August 2018 the i... (3 pages)View decision -
Decision Reference DRN9227982
30 Mar 2019 Calpe Insurance Company Limited UpheldInsurance (excluding PPI)Mr S complains about how Calpe Insurance Company Limited dealt with another driver’s claim against his motor insurance policy. He also complains that it cancelled his policy.backgroundIn January 2017, Mr S took out a motor insurance policy. Calpe is the lead insurer in ... (4 pages)View decision -
Decision Reference DRN-4373044
2 Oct 2023 esure Insurance Limited UpheldInsuranceDRN-4373044 The complaint Mr M complains that esure Insurance Limited held him liable for a claim made on his motor insurance policy following an incident. He’s unhappy with its communication throughout the claim, that his premiums have increased, and that he couldn’t use his passenger as ... (3 pages)View decision -
Decision Reference DRN-2813236
14 Jul 2021 Admiral Insurance Company Limited UpheldInsuranceDRN-2813236 The complaint Mr B complains about his insurer Admiral Insurance Company Limited (Admiral). Mr B is unhappy at the way Admiral handled a claim under his motor insurance policy for water damage to his vehicle. References to Admiral also include their agents. What happened Mr B w... (3 pages)View decision -
Decision Reference DRN9462218
1 Mar 2016 Armitage Insurance Services UpheldInsurance (excluding PPI)Mr B has complained that Armitage Insurance Services didn’t pass on to his insurer information he gave it when he bought a motor policy through it.background Mr B bought a motor policy through a broker, Armitage in May. Later that month Mr B was stopped by the poli... (4 pages)View decision -
Decision Reference DRN-3042788
12 Sep 2021 Blue Motor Finance Ltd Not upheldConsumer CreditDRN-3042788 The complaint Mr C complains about the quality of a car that was supplied to him through a hire purchase agreement with Blue Motor Finance Ltd (BMF). What happened The circumstances surrounding this complaint and my initial findings were set out in my provisional decision which... (4 pages)View decision -
Decision Reference DRN1607498
13 Jan 2016 Barclays Bank Plc Not upheldBanking and creditMiss B has complained that Barclays Bank Plc (“Barclays”) mis-sold her an Additions Active packaged bank account in 2010. backgroundOne of our adjudicators has looked into Miss B’s complaint already. He didn’t think that Barclays mis-sold the packaged account. Miss B ... (3 pages)View decision -
Decision Reference DRN3900099
2 Mar 2016 Barclays Bank Plc Not upheldBanking and creditMr S has complained that Barclays Bank Plc (“Barclays”) mis-sold him a Premier Life packaged bank account in 2009. backgroundMr S also took out other packaged bank accounts with Barclays. But he’s only complaining about the sale of the Premier Life account. So thi... (3 pages)View decision -
Decision Reference DRN-4337556
6 Dec 2023 Ageas Insurance Limited Not upheldInsuranceDRN-4337556 The complaint Mr D complains about how his insurer, Ageas Insurance Limited (Ageas), handled a claim under his motor insurance policy for the theft of his scooter. Any reference to Ageas in this decision includes their agents. What happened Mr D had a motor insurance policy wit... (3 pages)View decision -
Decision Reference DRN-3910588
5 Mar 2023 Ageas Insurance Limited Not upheldInsuranceDRN-3910588 The complaint Mr E complains that Ageas Insurance Limited mis-recorded a claim on his motorcycle insurance policy. Part of this complaint concerns the actions of an engineer. In my decision, acts or omissions of the engineer may be referred to as acts or omissions of Ageas, ins... (4 pages)View decision
