We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4338 results
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Decision Reference DRN9759042
23 Aug 2013 MBNA Limited UpheldInsurance (excluding PPI)Mrs B complains she was mis-sold a card protection policy by MBNA Limited. She says when she complained to MBNA about the mis-sale, MBNA made errors and took aggressive enforcement action which led to her suffering considerable financial loss and distress and inconvenience.backgrou... (4 pages)View decision -
Decision Reference DRN-2586039
19 Mar 2021 Aviva Insurance Limited Not upheldInsuranceDRN-2586039 The complaint Mr P has complained that Aviva Insurance Limited declined a backdated unemployment claim he made on his mortgage payment protection insurance (PPI) policy. What happened Mr P was made redundant in April 2019. At that point he did not register as unemployed and he ... (3 pages)View decision -
Decision Reference DRN5526610
16 Apr 2021 Bank of Scotland Plc Not upheldBanking and creditMr S complains about the actions of Bank of Scotland Plc (BOS) when he was the victim of a scam in which he was tricked into buying a stolen car. background The detailed background to this complaint is well known to both parties. So, I’ll only provide an overview of some key events here. O... (3 pages)View decision -
Decision Reference DRN-3989623
13 Oct 2023 Yielders Limited Not upheldInvestmentsDRN-3989623 The complaint Mr C complains that Yieders Limited is withholding the funds he invested through its crowdfunding platform. What happened Mr C invested around £300 into an investment opportunity through Yielders Limited’s crowdfunding platform. The investment was in return for sh... (4 pages)View decision -
Decision Reference DRN-5200261
11 Feb 2025 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-5200261 The complaint Mr B complains about how Admiral Insurance (Gibraltar) Limited handled a claim he made (then later withdrew) on his commercial motor insurance policy. What happened In October 2023 an object fell from a truck on a motorway, causing damage to Mr B’s vehicle. He ... (3 pages)View decision -
Decision Reference DRN5320875
26 Jun 2019 Tradewise Insurance Company Limited UpheldInsurance (excluding PPI)Mr B has complained about Tradewise Insurance Company Limited’s handling of his motor trade insurance policy.Reference to Tradewise includes their agents.background On 10 September 2018, Mr B took out a fully comprehensive motor trade policy with Tradewise. The day he took ... (3 pages)View decision -
Decision Reference DRN4786684
6 Mar 2019 One Call Insurance Services Limited UpheldInsurance (excluding PPI)Mr B has complained about One Call Insurance Services Limited’s service after he asked it to arrange a motor insurance policy for him.backgroundMr B was looking for quotes for a motor policy through a price comparison website. He then contacted One Call to buy a polic... (4 pages)View decision -
Decision Reference DRN2564217
3 Jul 2019 Santander UK Plc Not upheldBanking and creditMr H complains that Santander UK Plc’s solicitors delayed the completion of his mortgage application and that the charge was incorrectly registered over his property.backgroundMr H re-mortgaged his property from another lender to Santander. He says that the solicitor t... (3 pages)View decision -
Decision Reference DRN-4559836
23 Feb 2024 Nutmeg Saving and Investment Limited Not upheldInvestmentsDRN-4559836 The complaint Mr P complains about Nutmeg Saving and Investment Limited trading as Nutmeg (“Nutmeg”). He complains that after opening an investment portfolio trading account Nutmeg treated him unfairly because it failed to pay him £100, as part of a promotional offer which he r... (4 pages)View decision -
Decision Reference DRN4905493
8 Oct 2019 Blue Motor Finance Ltd UpheldBanking and creditMiss G complains that a used car she acquired via a hire purchase agreement with Blue Motor Finance Ltd isn’t of satisfactory quality. She would like Blue Motor to cover the costs of the repairs.backgroundIn March 2018 Miss G acquired a used car via five year hire purchase agreement. The c... (3 pages)View decision
