We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4257 results
-
Decision Reference DRN-4454509
27 Nov 2023 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4454509 The complaint In 2016, Mr R held a current account with HSBC Bank Plc. Someone (a cold caller) rang him and told him about an opportunity to invest in a property company which would give him good returns. Mr R subsequently invested £30,000 in the property company. He paid the m... (3 pages)View decision -
Decision Reference DRN-4944903
6 Mar 2025 ITI Capital Limited Not upheldInvestmentsDRN-4944903 The complaint Mr A complains about ITI Capital Limited (ITI Capital). He said he has been unable to access or decide what to do with shares in a company that it holds for him. Mr A said ITI Capital should give him his shares back or pay compensation equivalent to their worth... (3 pages)View decision -
Decision Reference DRN0837844
4 Aug 2016 Barclays Bank Plc UpheldBanking and creditMr G and Miss N have complained that Barclays Bank plc (“Barclays”) mis-sold them an Additions Plus packaged bank account in 2007. backgroundOne of our adjudicators has looked into Mr G and Miss N’s complaint and she thought that Barclays had mis-sold the Additions Plu... (3 pages)View decision -
Decision Reference DRN6386302
5 Jul 2018 Qudos Insurance A/S UpheldInsurance (excluding PPI)Mr M the managing director on behalf of a company G has complained that Qudos Insurance A/S failed to deal with a claim appropriately under its motor insurance policy.backgroundG insured several vehicles with Qudos and one was involved in an accident. The other driv... (3 pages)View decision -
Decision Reference DRN-5333709
25 Feb 2025 Bank of Scotland Plc Not upheldMortgagesDRN-5333709 The complaint Mr O’s complaint arises out of his mortgage account with Bank of Scotland plc trading as Halifax. In a decision dated 19 February 2025 I explained that I will only be considering the following matters: - that Mr O was told (incorrectly) in 2019 that a sub-acc... (4 pages)View decision -
Decision Reference DRN-4027527
21 Mar 2023 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-4027527 The complaint Mr O complains about how Admiral Insurance (Gibraltar) Limited (“Admiral”) handled and recorded a notification he made about an incident under his motor insurance policy. What happened Mr O had a motor insurance policy with Admiral covering his car. In June 2022 h... (4 pages)View decision -
Decision Reference DRN4427438
20 Apr 2018 @SIPP LIMITED Not upheldInvestment and pensionsThe complaint concerns the service provided by @SIPP LIMITED (SL) when Ms B, Mr B1 and Mr B2 (the complainants) transferred the pension to another provider. It is submitted that problems with SL providing a lease, insisting on a lengthy contract, delays caused by a... (4 pages)View decision -
Decision Reference DRN-3585674
8 Jul 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3585674 The complaint Mrs G complains that HSBC UK Bank Plc are trying to force her to use technology she does not wish to use in order to verify that her online transactions are genuine. What happened HSBC informed Mrs G that new payment regulations had been introduced to keep custome... (3 pages)View decision -
Decision Reference DRN6016691
22 May 2014 Santander UK Plc Not upheldBanking and creditMrs F says that Santander UK Plc trading as Cahoot acted unfairly in three ways, specifically:-when it increased the interest rate on his flexible loan;-when it withdrew a facility to enable her to borrow further money. She also says that her credit files shows that she has available c... (4 pages)View decision -
Decision Reference DRN-5143086
12 Dec 2024 Black Horse Limited Not upheldConsumer CreditDRN-5143086 The complaint Mr H complains that Black Horse Limited acted unfairly when it repossessed a motorbike that had been supplied to him under a hire purchase agreement it had decided to terminate. What happened In February 2019, Mr H was supplied with a used motorbike through a h... (3 pages)View decision
