We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4269 results
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Decision Reference DRN-3965791
14 Feb 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3965791 The complaint Miss O is unhappy with the way Admiral Insurance (Gibraltar) Limited handled her motor insurance claim. What happened In January 2022 Miss O was involved in a collision. She said she was driving along when an artic lorry proceeded to veer into her lane damaging th... (2 pages)View decision -
Decision Reference DRN-1686780
15 Jun 2020 National Savings and Investments Not upheldBanking and PaymentsThe complaint Miss J complains that National Savings and Investments (NS&I) transferred premium bonds to a different account when she turned 16. Ms O brings this complaint on behalf of her daughter, Miss J. What happened In November 2018 Ms O purchased premium bonds on behalf of her da... (2 pages)View decision -
Decision Reference DRN-2765129
17 May 2021 esure Insurance Limited Not upheldInsuranceDRN-2765129 The complaint Mr S complains about how esure Insurance Limited investigated a claim made on his motor insurance policy and that it recorded him as being at fault. What happened Mr S’s car was hit by an uninsured driver and he made a claim. esure was unable to trace the other dr... (2 pages)View decision -
Decision Reference DRN1169345
24 Oct 2019 Tradewise Insurance Company Limited UpheldInsurance (excluding PPI)Mr S trading as ‘S’ has complained that Tradewise Insurance Company Limited poorly investigated a claim made against his motor trade insurance policy. backgroundMr S renewed his motor trade policy on 27 November 2018. On 26 November 2018 his insurer, Tradewise received notice of a claim ag... (3 pages)View decision -
Decision Reference DRN9335913
11 Mar 2020 The Society of Lloyd's Not upheldInsurance (excluding PPI)P, a firm of loss adjusters, acts for Mr N. He is unhappy that Society of Lloyd’s won’t pay his claim under his landlord unoccupied property policy in respect of an escape of water in the insured property, which consists of a block of flats.backgroundIn 2015 Mr N took out an unoccupied pol... (2 pages)View decision -
Decision Reference DRN7429366
2 Dec 2015 Fowlersfinance.com Limited UpheldBanking and creditMr C complains about a car that he acquired through a conditional sale agreement financed by Fowlers Fianance.com Ltd (Fowlers). Ms W has made most on the submissions on Mr C’s behalf in this case. However, for simplicity, I refer to Mr C throughout.backgroundIn F... (3 pages)View decision -
Decision Reference DRN-3438525
16 Dec 2022 Trading 212 UK Limited Not upheldInvestmentsDRN-3438525 The complaint Mr G complains Trading 212 UK Limited (“Trading 212”) will not arrange for his shares to be registered into his own name. What happened Mr G bought shares using his Trading 212 account. His shares are registered to a nominee and held in a pooled (omnibus) account ... (3 pages)View decision -
Decision Reference DRN-3225561
11 Jan 2022 Admiral Insurance Company Limited Not upheldInsuranceDRN-3225561 The complaint Miss M is complaining Admiral Insurance Company Limited didn’t update her car registration details on her car insurance policy which resulted in her being stopped for driving without insurance. What happened In July 2021 Miss M contacted Admiral to say she’d put a... (2 pages)View decision -
Decision Reference DRN7630365
18 Dec 2015 Nationwide Building Society UpheldBanking and creditMr A complains that Nationwide Building Society should have defaulted his account earlier than it did.backgroundMr A wrote to Nationwide in May 2013 to explain that he was in financial difficulty. He offered just under £18 a month, which was much lower than he was meant... (2 pages)View decision -
Decision Reference DRN1371715
29 Dec 2015 Moneysupermarket.com Financial Group Limited Not upheldInsurance (excluding PPI)Miss R complains that when she bought a motor insurance policy through Moneysupermarket.com Financial Group Limited, her private number plate was changed to her car’s original number plate on her policy documents. She wants it to change its systems and reimburse her ca... (2 pages)View decision
