We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4257 results
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Decision Reference DRN-3463649
11 Jul 2022 Hartley Pensions Limited UpheldPensions and AnnuitiesDRN-3463649 The complaint Mr N’s complaint against Hartley Pensions Limited is about his Self Invested Personal Pension (SIPP). He has said: He is unhappy that Hartley Pensions is using the previous SIPP provider’s contract when that provider was found to have breached the Financial Servi... (7 pages)View decision -
Decision Reference DRN6574296
12 Sep 2016 National Westminster Bank Plc Not upheldBanking and creditMr L has complained that National Westminster Bank plc (“NatWest”) mis-sold him a packaged bank account – an Advantage Gold packaged bank account in 2012. background The essence of Mr L’s mis-sale complaint is that he wasn’t aware that he had a packaged bank account ... (3 pages)View decision -
Decision Reference DRN-2338989
12 Nov 2020 Gefion Insurance A/S Not upheldInsuranceDRN-2338989 The complaint Mr B complains that Gefion Insurance A/S incorrectly settled a third party claim on his car insurance policy, without his knowledge. What happened In June 2019 Mr B contacted Gefion about renewing his car insurance with it. He’d been driving a year and had bought ... (6 pages)View decision -
Decision Reference DRN-4705104
28 Mar 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4705104 The complaint Miss N complains Barclays Bank UK PLC (Barclays) has registered a fraud marker against her on the national fraud database (CIFAS). She would like it to be removed. What happened In September 2022, Barclays received a report from another bank that a payment of almo... (7 pages)View decision -
Decision Reference DRN-3691063
13 Sep 2022 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-3691063 The complaint Mr S complains about Clydesdale Bank Plc trading as Virgin Money’s (“Virgin Money”) decision to refuse him the refund he has requested. What happened Mr S is represented by a relative, but I’ll refer to everything that’s been said on his behalf as if Mr S had said... (7 pages)View decision -
Decision Reference DRN7623696
25 May 2021 Integrity Asset Management Limited UpheldInvestment and pensionsMr T complains Integrity Asset Management Limited (IAM) failed to transfer his deferred benefits from his occupational pension scheme into a Self-Invested Personal Pension (SIPP) which caused him a financial loss. background In 2016 Mr T consulted an advisor from Integrity Asset Management... (8 pages)View decision -
Decision Reference DRN-3861653
27 Jan 2023 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-3861653 The complaint Mr K complains that HSBC UK Bank Plc blocked and closed his account without notice. The closure has impacted his credit score. He would like his adverse credit rating removed. What happened Mr K had a current account and a credit card with HSBC. HSBC carried out a... (3 pages)View decision -
Decision Reference DRN-3735660
14 Dec 2022 Markerstudy Insurance Company Limited UpheldInsuranceDRN-3735660 The complaint Mr P complains about how Markerstudy Insurance Company Limited (MICL) handled his motor insurance claim. What happened In July 2021 Mr P was involved in a road traffic accident, he said when he considered the possibility that there could be 50/50 liability he made... (4 pages)View decision -
Decision Reference DRN6170406
30 Jan 2019 Nationwide Building Society UpheldBanking and creditMr M says Nationwide Building Society (Nationwide) said it would close a current account he held with his ex-wife but failed to do so. He thinks this enabled his ex-wife to be able to withdraw funds he had deposited from another linked joint account. backgroundI issue... (3 pages)View decision -
Decision Reference DRN8826746
10 Feb 2016 Allianz Insurance Plc UpheldInsurance (excluding PPI)Mr A complains that Allianz Insurance Plc mishandled his claim on a motor insurance policy.background Mr A and a third party were involved in an accident. Allianz arranged to repair Mr A’s car. But he complained about delays. He also complained about the quality ... (4 pages)View decision
