We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4269 results
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Decision Reference DRN-4667315
26 Nov 2024 Lex Autolease Ltd Not upheldConsumer CreditDRN-4667315 The complaint Mr P is unhappy as Lex Autolease Ltd (Lex) are holding him liable for additional road fund licence costs under a hire agreement he has with them. When I refer to what Mr P or Lex have said or done, it should also be taken to include things said or done on thei... (4 pages)View decision -
Decision Reference DRN-4703468
2 May 2024 Wakam UpheldInsuranceDRN-4703468 The complaint Mr O complains about how Wakam handled a claim made on his commercial motor insurance policy. What happened Mr O’s car was damaged in an accident, and he made a claim to Wakam. He said he couldn’t contact Wakam and he needed his car for work. So after a few weeks ... (3 pages)View decision -
Decision Reference DRN-5175394
14 Jan 2025 Sabre Insurance Company Limited UpheldInsuranceDRN-5175394 The complaint Mrs S complains about the amount Sabre Insurance Company Limited paid to settle a claim she made on her motor insurance policy. What happened Mrs S’s vehicle was damaged after being involved in an accident in October 2023. She tried to contact Sabre to make a ... (4 pages)View decision -
Decision Reference DRN-5106459
14 Nov 2024 First Central Underwriting Limited UpheldInsuranceDRN-5106459 The complaint Miss B has complained that First Central Underwriting Limited avoided (treated it as if it never existed) her motor insurance policy and refused to pay her claim. What happened Miss B took out a motor insurance policy with First Central through an online price... (4 pages)View decision -
Decision Reference DRN-4210840
31 Aug 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-4210840 The complaint Mr H complains about Advantage Insurance Company Limited’s handling of his motor insurance claim. Advantage is the underwriter of this policy i.e. the insurer. Part of this complaint concerns the actions of its agents. As Advantage has accepted it is accountable f... (4 pages)View decision -
Decision Reference DRN5495452
7 Dec 2017 Sequant Capital Limited Not upheldInvestment and pensionsMr and Mrs B complain, through a claims management company (CMC). The complaint is about the advice given by Sequant Capital Limited to invest in Contract for Difference (‘’CFDs’’).They think the advice was unsuitable, and the risks of CFD trading were misrepresented.... (4 pages)View decision -
Decision Reference DRN4781091
31 May 2018 Barclays Bank Plc UpheldInvestment and pensionsMrs K complains about problems her representative encountered when trying to log on to her Barclays Bank PLC share dealing account in late August 2017. As a result of the problems accessing her account, Mrs K says she missed out on a trading opportunity.Mrs K is repre... (4 pages)View decision -
Decision Reference DRN-4037261
1 Aug 2023 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4037261 The complaint Dr D complains National Westminster Bank Plc (“NatWest”) have made a number of mistakes in relation to the credit card account she held with them. What happened When Dr D complained to us, in November 2022, she told us her concerns were Nat West had shown double s... (3 pages)View decision -
Decision Reference DRN-4154773
26 Jun 2023 Aviva Insurance Limited Not upheldInsuranceDRN-4154773 The complaint Mr W complains that Aviva Insurance Limited disposed of his car without his consent following a claim made on his commercial motor insurance policy. He wants compensation for the costs he then incurred and the damage to his professional reputation. Mr W is a polic... (3 pages)View decision -
Decision Reference DRN-4873400
29 Jun 2024 Haven Insurance Company Limited UpheldInsuranceDRN-4873400 The complaint Mr T complains that Haven Insurance Company Limited mishandled his clam on a commercial vehicle insurance policy. What happened The subject matter of the claim and the complaint is a van made by a large vehicle-maker with a diesel engine and first registered in Ma... (4 pages)View decision
