We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4393 results
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Decision Reference DRN-3597603
31 Jul 2022 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-3597603 The complaint Mr S complains that Barclays Bank UK PLC unfairly closed his account and lodged a marker with CIFAS – a national fraud prevention service. What happened Mr S explained that he was approached by a friend to invest in crypto trading and promised a large percentage (... (3 pages)View decision -
Decision Reference DRN-3989623
13 Oct 2023 Yielders Limited Not upheldInvestmentsDRN-3989623 The complaint Mr C complains that Yieders Limited is withholding the funds he invested through its crowdfunding platform. What happened Mr C invested around £300 into an investment opportunity through Yielders Limited’s crowdfunding platform. The investment was in return for sh... (4 pages)View decision -
Decision Reference DRN5320875
26 Jun 2019 Tradewise Insurance Company Limited UpheldInsurance (excluding PPI)Mr B has complained about Tradewise Insurance Company Limited’s handling of his motor trade insurance policy.Reference to Tradewise includes their agents.background On 10 September 2018, Mr B took out a fully comprehensive motor trade policy with Tradewise. The day he took ... (3 pages)View decision -
Decision Reference DRN-4052742
29 Mar 2023 Sterling ISA Managers Limited UpheldPensions and AnnuitiesDRN-4052742 The complaint Ms M complains that Sterling ISA Managers Limited trading as Advance by Embark (“Sterling”) failed to complete the transfer of her self-invested pension plan (“SIPP”) to another provider in a timely manner. What happened I issued a provisional decision on this com... (3 pages)View decision -
Decision Reference DRN3593336
29 Jul 2013 UK Insurance Limited Not upheldInsurance (excluding PPI)Mr D’s complaint concerns the amount Direct Line / UK Insurance Limited (UKI) have offered to pay for his claim for accidental damage to his patio door.backgroundThe circumstances of this complaint were set out in my provisional decision of June 2013, a copy of which is attached and f... (5 pages)View decision -
Decision Reference DRN9697467
10 May 2013 UK Insurance Limited Not upheldInsurance (excluding PPI)Mr M and Miss R have complained that UK Insurance Limited (UKI) unfairly avoided their policy because it said they gave incorrect information about their relationship to each other and the registered keeper or legal owner of the car insured. Therefore it refused to pay a claim they made... (3 pages)View decision -
Decision Reference DRN-3829368
8 Mar 2023 DAS Legal Expenses Insurance Company Limited Not upheldInsuranceDRN-3829368 The complaint J, a charity, is unhappy with what DAS Legal Expenses Insurance Company Limited did after it made a claim on its legal expenses insurance policy. What happened J’s supplier made a claim against it for unpaid charges. J sought assistance under its legal expenses po... (3 pages)View decision -
Decision Reference DRN9227982
30 Mar 2019 Calpe Insurance Company Limited UpheldInsurance (excluding PPI)Mr S complains about how Calpe Insurance Company Limited dealt with another driver’s claim against his motor insurance policy. He also complains that it cancelled his policy.backgroundIn January 2017, Mr S took out a motor insurance policy. Calpe is the lead insurer in ... (4 pages)View decision -
Decision Reference DRN9462218
1 Mar 2016 Armitage Insurance Services UpheldInsurance (excluding PPI)Mr B has complained that Armitage Insurance Services didn’t pass on to his insurer information he gave it when he bought a motor policy through it.background Mr B bought a motor policy through a broker, Armitage in May. Later that month Mr B was stopped by the poli... (4 pages)View decision -
Decision Reference DRN-4373044
2 Oct 2023 esure Insurance Limited UpheldInsuranceDRN-4373044 The complaint Mr M complains that esure Insurance Limited held him liable for a claim made on his motor insurance policy following an incident. He’s unhappy with its communication throughout the claim, that his premiums have increased, and that he couldn’t use his passenger as ... (3 pages)View decision
