We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4269 results
-
Decision Reference DRN-3566661
29 Sep 2022 The Royal Bank of Scotland Plc Not upheldBanking and PaymentsDRN-3566661 The complaint Mr U complains that The Royal Bank of Scotland Plc (RBS) have revoked his registration as a financial advisor, provided poor customer service and have sent details of his accounts to a wrong address. What happened Mr U says he’s a mortgage advisor, but RBS rejecte... (3 pages)View decision -
Decision Reference DRN4355289
12 Dec 2014 First Central Insurance Management Ltd Not upheldInsurance (excluding PPI)Mr L complains about the level of service provided by First Central Insurance Management Limited and the charges that it has applied to his motor insurance policy. He wants it to refund his entire premium. backgroundMr L has had a number of concerns about First Central’s service and cha... (2 pages)View decision -
Decision Reference DRN-3267302
20 Jan 2022 AXA Insurance UK Plc UpheldInsuranceDRN-3267302 The complaint Mr S complains about AXA Insurance UK Plc (trading as Swiftcover)’s handling of his motor insurance claim. All references to AXA also include its agents. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here.... (2 pages)View decision -
Decision Reference DRN8893543
15 Aug 2013 Lloyds TSB Bank Plc UpheldBanking and creditMr D complains about a default registered on his credit file by Lloyds TSB Bank Plc.backgroundMr D took out a Lloyds TSB personal loan in March 2010, with an agreement to make monthly repayments of just over £560. The bank transferred this loan to its collections department (CCD) in Feb... (3 pages)View decision -
Decision Reference DRN5541693
24 Sep 2015 Bank of Scotland Plc UpheldInvestment and pensionsMr A complains that due to Bank of Scotland plc’s (“BoS”) poor service he was not able to vote at the Annual General Meeting (“AGM”) of a company he holds shares in. Mr A says this is the second time he has had this problem.backgroundMr A wanted to attend and vot... (3 pages)View decision -
Decision Reference DRN6315228
11 Mar 2016 Barclays Bank Plc UpheldBanking and creditMiss B says the default date Barclays Bank PLC (trading as Barclaycard) registered on her account is wrong, and must be amended.backgroundBarclaycard sent Miss B a default notice in March 2008. She didn’t comply with the terms of the notice and understood her account ... (2 pages)View decision -
Decision Reference DRN-4076654
20 Jul 2023 Liverpool Victoria Insurance Company Limited Not upheldInsuranceDRN-4076654 The complaint Mr N complains Liverpool Victoria Insurance Company Limited (LV) provided a poor level of service after he made a claim on his motor insurance policy. And he was unhappy with the liability decision reached. What happened Mr N’s car was hit by a third-party vehicle... (3 pages)View decision -
Decision Reference DRN5850632
21 May 2019 Fidelius Ltd UpheldInvestment and pensionsMr S complains that Fidelius Ltd is responsible for the investment loss he suffered following the delay in transferring his pension fund and investment platform to new providers. backgroundI issued a provisional decision on 18 April 2019. It’s attached and forms part of t... (12 pages)View decision -
Decision Reference DRN7712406
17 Feb 2018 Endsleigh Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr C is unhappy Endsleigh Insurance Services Ltd (Endsleigh) charged him a £30 administration fee, for altering some details on his motor insurance policy.backgroundMr C has explained that he bought a car – and purchased his motor insurance on the same day. And he said ... (3 pages)View decision -
Decision Reference DRN5330071
3 Aug 2018 Black Horse Limited UpheldBanking and creditMr C complains the caravan he was supplied with through a hire purchase agreement financed by Black Horse Limited was misrepresented. He says it’s not the vehicle he agreed to acquire. He wants a refund.background Mr C tells us he acquired the caravan from a dealer, P... (3 pages)View decision
