We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4777 results
-
Decision Reference DRN-3833948
9 Feb 2023 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3833948 The complaint Miss H has complained that Tesco Personal Finance plc (“Tesco Bank”) rejected her claim against it under section 75 of the Consumer Credit Act 1974 (“the Act”) in relation to her purchase of some solar panels. Miss H is represented by a claims management company (... (3 pages)View decision -
Decision Reference DRN4624198
26 Jan 2019 Curtis Banks Limited Not upheldInvestment and pensionsMr W complains that Curtis Banks Limited (Curtis) delayed the transfer of his Self-Invested Pension Plan (SIPP).backgroundMr W had held his SIPP, which included three commercial properties, with Curtis and its predecessors for a number of years. He says he became unhap... (3 pages)View decision -
Decision Reference DRN-4279309
27 Oct 2023 Mi Vehicle Finance Limited UpheldConsumer CreditDRN-4279309 The complaint Mrs M has complained that she is unhappy with the quality of a car she acquired in June 2021, using a hire purchase agreement with MI Vehicle Finance Limited (“MIVF”). What happened Mrs M acquired a used Vauxhall in June 2021, using a hire-purchase agreement with ... (3 pages)View decision -
Decision Reference DRN-4511371
24 Jan 2024 Covea Insurance plc UpheldInsuranceDRN-4511371 The complaint Mrs S and her husband Mr S complain that Covea Insurance plc mishandled a claim on a motor insurance policy. What happened The subject matter of the claim and the complaint is a car, first registered in 2015. Mr and Mrs S acquired the car no later than September 2... (4 pages)View decision -
Decision Reference DRN-3828652
15 Feb 2023 Elevate Portfolio Services Limited UpheldInvestmentsDRN-3828652 The complaint Mr S complains that Elevate Portfolio Services Limited, trading as AXA Self Investor (“Elevate”) caused delays in the transfer of his ISA to another provider. He says when he called Elevate it had no record of a transfer, even though it had been requested. He said... (3 pages)View decision -
Decision Reference DRN-3977384
8 Aug 2023 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-3977384 The complaint Mrs H says The Royal London Mutual Insurance Society Limited (Royal London) has acted incorrectly in refusing to allow her to transfer her personal pension into a Small Self- Administered pension Scheme (SSAS). Mrs H is represented by her husband. What happened At... (3 pages)View decision -
Decision Reference DRN1889041
13 Dec 2013 AIG Europe Limited Not upheldInsurance (excluding PPI)B complains about the time AIG Europe Limited took to deal with a claim it made under its commercial motor insurance policy.background B’s vehicle was stolen in April 2008. The theft was reported to AIG immediately. By mid-June its loss adjuster reported no concerns with the ... (3 pages)View decision -
Decision Reference DRN-4286575
20 Dec 2023 Zurich Insurance PLC Not upheldInsuranceDRN-4286575 The complaint Miss C complains that when she made a motor insurance claim, Zurich Insurance PLC would only pay the ‘agreed value’ of her car and would not pay to have it repaired. What happened In March 2022, Miss C took out a fully comprehensive motor insurance policy with Zur... (3 pages)View decision -
Decision Reference DRN-2726978
30 Mar 2021 Advantage Insurance Company Limited Not upheldInsuranceDRN-2726978 The complaint Mr K has complained that Advantage Insurance Company Limited (Advantage) has undervalued his vehicle when it was deemed a total loss after an accident. What happened Mr K’s vehicle was written off following a total loss claim. Advantage place... (3 pages)View decision -
Decision Reference DRN-4110345
21 Jun 2023 Zurich Insurance PLC UpheldInsuranceDRN-4110345 The complaint Mr and Mrs S complain that Zurich Insurance PLC has turned down a cancellation claim they made on a travel insurance policy. What happened Mr and Mrs S held an annual travel insurance policy, which was underwritten by Zurich. They were due to go abroad on holiday ... (3 pages)View decision