We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4393 results
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Decision Reference DRN-3735660
14 Dec 2022 Markerstudy Insurance Company Limited UpheldInsuranceDRN-3735660 The complaint Mr P complains about how Markerstudy Insurance Company Limited (MICL) handled his motor insurance claim. What happened In July 2021 Mr P was involved in a road traffic accident, he said when he considered the possibility that there could be 50/50 liability he made... (4 pages)View decision -
Decision Reference DRN6170406
30 Jan 2019 Nationwide Building Society UpheldBanking and creditMr M says Nationwide Building Society (Nationwide) said it would close a current account he held with his ex-wife but failed to do so. He thinks this enabled his ex-wife to be able to withdraw funds he had deposited from another linked joint account. backgroundI issue... (3 pages)View decision -
Decision Reference DRN8826746
10 Feb 2016 Allianz Insurance Plc UpheldInsurance (excluding PPI)Mr A complains that Allianz Insurance Plc mishandled his claim on a motor insurance policy.background Mr A and a third party were involved in an accident. Allianz arranged to repair Mr A’s car. But he complained about delays. He also complained about the quality ... (4 pages)View decision -
Decision Reference DRN-2713590
25 Mar 2021 Hitachi Capital (UK) Plc UpheldConsumer CreditDRN-2713590 The complaint Mrs K complains that a car she obtained through a fixed sum loan agreement with Hitachi Capital (UK) Plc was not of satisfactory quality and was misrepresented to her. The complaint is brought on her behalf by her son, who I will call Mr S. What happened The backg... (4 pages)View decision -
Decision Reference DRN-2718946
29 Mar 2021 Admiral Insurance Company Limited UpheldInsuranceDRN-2718946 The complaint Mrs Q complains, through her husband Mr Q, that Admiral Insurance Company Limited is responsible for poor service in connection with a motor insurance policy. What happened The Financial Ombudsman Service deals with a consumer’s complaint against an insurance com... (4 pages)View decision -
Decision Reference DRN-2361022
9 Apr 2021 esure Insurance Limited Not upheldInsuranceDRN-2361022 The complaint Mr T had a motor insurance policy with esure Insurance Limited when his car was damaged in an accident. He says esure provided very poor service to him after he reported it. What happened Mr T told us that he advised esure in November 2019 that another car had dri... (3 pages)View decision -
Decision Reference DRN0277092
5 Feb 2020 Covea Insurance plc UpheldInsurance (excluding PPI)Mr B has complained about the service he received from Covea Insurance plc and the market value offer it made when he made a claim under his car insurance policy.background In July 2018 Mr B was involved in an incident and he made a claim to his insurer, Covea. An engineer reported that it... (4 pages)View decision -
Decision Reference DRN-5280100
31 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5280100 The complaint Mr A complains that Revolut Ltd won’t reimburse him after he fell victim to an investment scam. Mr A is professionally represented in bringing his complaint, but for ease of reading, I’ll refer to all submissions as being made by Mr A directly. What happened Mr... (4 pages)View decision -
Decision Reference DRN-4500789
8 Dec 2023 U K Insurance Limited UpheldInsuranceDRN-4500789 The complaint Mr M is unhappy with the settlement paid to him by U K Insurance Limited trading as Churchill Insurance (“Churchill”) following a claim he made on his motor insurance policy. What happened Mr M was involved in a motor accident and his car was damaged, so he made a... (4 pages)View decision -
Decision Reference DRN-5004519
23 Oct 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5004519 The complaint Mr S complains that HSBC won’t refund the money he lost when he says he was the victim of a scam. What happened Mr S says that he received messages via a social networking site from a company I’ll refer to in this decision as D. He no longer has the messages, ... (4 pages)View decision
