We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4755 results
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Decision Reference DRN5574998
29 Oct 2013 Barclays Bank Plc Not upheldBanking and creditMr G complains that Barclays Bank Plc unfairly closed his account without reasonable notice, and registered adverse information against him which has led to his having difficulty opening a new bank account.backgroundMr G had current and savings accounts with Barclays. On 14 March 2013 a ... (2 pages)View decision -
Decision Reference DRN-3438525
16 Dec 2022 Trading 212 UK Limited Not upheldInvestmentsDRN-3438525 The complaint Mr G complains Trading 212 UK Limited (“Trading 212”) will not arrange for his shares to be registered into his own name. What happened Mr G bought shares using his Trading 212 account. His shares are registered to a nominee and held in a pooled (omnibus) account ... (3 pages)View decision -
Decision Reference DRN7429366
2 Dec 2015 Fowlersfinance.com Limited UpheldBanking and creditMr C complains about a car that he acquired through a conditional sale agreement financed by Fowlers Fianance.com Ltd (Fowlers). Ms W has made most on the submissions on Mr C’s behalf in this case. However, for simplicity, I refer to Mr C throughout.backgroundIn F... (3 pages)View decision -
Decision Reference DRN-3976285
26 May 2023 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-3976285 The complaint Mr A is unhappy about the limitations of a benefit that’s included with his HSBC UK Bank Plc Premier credit card and feels that HSBC should have provided clearer information about it. What happened Mr A has a HSBC Premier credit card which, as a benefit, offers an... (2 pages)View decision -
Decision Reference DRN-3998638
16 Mar 2023 Standard Life Assurance Limited Not upheldPensions and AnnuitiesDRN-3998638 The complaint Mr S complains about delay by Standard Life Assurance Limited (SL) in making an in-specie transfer of his pension investments. What happened Mr S said he applied for a transfer in June 2020 but it was not completed until early March 2021. He said the delays were s... (6 pages)View decision -
Decision Reference DRN9293377
3 Aug 2015 Santander UK Plc Not upheldBanking and creditMrs B is unhappy that Santander UK plc won’t give her a refund after she was the victim of a scam while on holiday.backgroundMrs B was on holiday abroad. She brought an electronic tablet device from a shop in the resort. The shop owner said he would load a book and a... (2 pages)View decision -
Decision Reference DRN6464520
30 Jul 2015 National Westminster Bank Plc Not upheldBanking and creditMr B complains that National Westminster Bank plc failed to take proper action when he reported unauthorised transactions on his account and later unfairly closed his accounts and registered default information on his credit file.backgroundMr B says that, following his rais... (2 pages)View decision -
Decision Reference DRN6730135
10 Dec 2015 Bank of Ireland (UK) Plc Not upheldBanking and creditMr F complains that Bank of Ireland (UK) plc declined to give him a mortgage at a late stage in his application. He also complains about BOI’s poor customer service and he wants a copy of the survey report he says he paid for.background In March 2015 Mr F applied t... (3 pages)View decision -
Decision Reference DRN2145760
24 Jan 2017 Advanced Payment Solutions Limited UpheldBanking and creditMr D complains that Advanced Payment Solutions Limited (“APS”) failed to cancel his credit card account.backgroundMr D had a credit card account with APS. He says he did not recall asking for the card and called APS in May 2015 to cancel it. Mr D says that, in spite ... (3 pages)View decision -
Decision Reference DRN2391005
24 Jun 2015 Santander Consumer (UK) Plc Not upheldBanking and creditMrs D complains Santander Consumer (UK) plc (trading as Santander Consumer Finance) put the wrong details on her finance agreement - so she lost out on a new vehicle and couldn’t use her existing one for a few months. background In 2013 Mrs D entered into a conditional... (2 pages)View decision