We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4361 results
-
Decision Reference DRN3003059
19 Aug 2013 St Andrew's Insurance plc UpheldInsurance (excluding PPI)Mr A has complained about the settlement of his claim under a Guaranteed Asset Protection (GAP) vehicle replacement insurance policy, saying that St Andrew’s Insurance Plc (“St Andrew’s”) has not assessed his claim fairly. backgroundIn May 2008, Mr A bought a car for £7,713. He paid for ... (2 pages)View decision -
Decision Reference DRN8800474
30 Aug 2013 Barclays Bank Plc Not upheldBanking and creditMiss M complains that she was not given proper notice that Barclays Bank Plc intended to default her account and register a default with credit reference agencies. backgroundMiss M had a bank account and from 2007 had an overdraft on that account. But she spent over that limit and ... (2 pages)View decision -
Decision Reference DRN8447001
16 May 2013 National Westminster Bank Plc Not upheldBanking and creditMr T complains that National Westminster unfairly applied a default to his credit file when he voluntarily increased the repayments he made under a repayment plan. our initial conclusionsThe adjudicator did not recommend that the complaint should be upheld. He concluded that Nationa... (2 pages)View decision -
Decision Reference DRN7301233
16 Aug 2013 Liverpool Victoria Insurance Company Limited Not upheldInsurance (excluding PPI)Mr O has complained about LV’s failure to record the correct engine size of his vehicle which caused Mr O to cancel his motor insurance policy. our initial conclusionsThe adjudicator recommended that the complaint should not be upheld. He was satisfied that LV entered the vehicle re... (2 pages)View decision -
Decision Reference DRN6464520
30 Jul 2015 National Westminster Bank Plc Not upheldBanking and creditMr B complains that National Westminster Bank plc failed to take proper action when he reported unauthorised transactions on his account and later unfairly closed his accounts and registered default information on his credit file.backgroundMr B says that, following his rais... (2 pages)View decision -
Decision Reference DRN2391005
24 Jun 2015 Santander Consumer (UK) Plc Not upheldBanking and creditMrs D complains Santander Consumer (UK) plc (trading as Santander Consumer Finance) put the wrong details on her finance agreement - so she lost out on a new vehicle and couldn’t use her existing one for a few months. background In 2013 Mrs D entered into a conditional... (2 pages)View decision -
Decision Reference DRN2145760
24 Jan 2017 Advanced Payment Solutions Limited UpheldBanking and creditMr D complains that Advanced Payment Solutions Limited (“APS”) failed to cancel his credit card account.backgroundMr D had a credit card account with APS. He says he did not recall asking for the card and called APS in May 2015 to cancel it. Mr D says that, in spite ... (3 pages)View decision -
Decision Reference DRN0524130
20 Aug 2014 Santander Consumer (UK) Plc Not upheldBanking and creditMr J complains that when he bought a car using finance from Santander Consumer (UK) plc, he was misled into believing that the agreement was hire purchase. However Santander now says it was actually a personal loan. background The issue arose when Mr J approached Santander about a vo... (2 pages)View decision -
Decision Reference DRN-3225561
11 Jan 2022 Admiral Insurance Company Limited Not upheldInsuranceDRN-3225561 The complaint Miss M is complaining Admiral Insurance Company Limited didn’t update her car registration details on her car insurance policy which resulted in her being stopped for driving without insurance. What happened In July 2021 Miss M contacted Admiral to say she’d put a... (2 pages)View decision -
Decision Reference DRN7630365
18 Dec 2015 Nationwide Building Society UpheldBanking and creditMr A complains that Nationwide Building Society should have defaulted his account earlier than it did.backgroundMr A wrote to Nationwide in May 2013 to explain that he was in financial difficulty. He offered just under £18 a month, which was much lower than he was meant... (2 pages)View decision
