We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4569 results
-
Decision Reference DRN-4164185
1 Jun 2023 Volkswagen Financial Services (UK) Limited Not upheldConsumer CreditDRN-4164185 The complaint Mr A complains about a car supplied to him under a hire purchase agreement taken with Volkswagen Financial Services (UK) Limited trading as Audi Financial Services (‘Audi’). He says he was expecting the car to be brand new with five miles recorded on the odometer... (4 pages)View decision -
Decision Reference DRN4875683
24 Feb 2016 Santander UK Plc Not upheldBanking and creditMiss H complains that Santander UK plc mishandled her attempts to repay her credit card debt, which affected her credit file. She also complains about the interest rates and charges applied on her account.backgroundMiss H had a credit card account with Santander, whi... (4 pages)View decision -
Decision Reference DRN-5156919
20 Nov 2024 ReAssure Limited Not upheldPensions and AnnuitiesDRN-5156919 The complaint Mr C has complained to ReAssure Limited (ReAssure) about a transfer of his personal pension to a small self-administered scheme (SSAS) in October 2014. Mr C’s SSAS was subsequently used to invest in The Resort Group (TRG) and Dolphin Trust loan notes. The inves... (14 pages)View decision -
Decision Reference DRN3435980
8 Nov 2013 Capital One (Europe) plc Not upheldPayment protection insurance (PPI)This complaint concerns a regular premium payment protection insurance (“PPI”) policy taken out in 2001 by Mr G in connection with a credit card he held with Capital One (Europe) Plc (”Capital One”). Mr G says that the Capital One mis-sold the PPI to him.backgroundMr G took out a PP... (3 pages)View decision -
Decision Reference DRN-3414539
3 May 2022 One Sure Insurance Limited Not upheldInsuranceDRN-3414539 The complaint Y complains that One Sure Insurance Limited mishandled a fleet insurance policy. Y is a courier company represented by Mrs I. Where I refer to One Sure, I include employees and others insofar as I hold One Sure responsible for their acts or omissions. What happene... (5 pages)View decision -
Decision Reference DRN8729149
5 Sep 2013 Northern Bank Limited Not upheldPayment protection insurance (PPI)This complaint is about a regular (monthly) premium payment protection insurance (PPI) policy taken out in 2007 in conjunction with a credit card. Mrs F says that Northern Bank Limited (now trading as Danske Bank) (referred to in this decision as Northern Bank) mis-sold the policy becau... (4 pages)View decision -
Decision Reference DRN9109072
4 Jun 2014 The Royal Bank of Scotland Plc Not upheldPayment protection insurance (PPI)This complaint concerns a regular premium payment protection insurance policy (‘PPI’) sold by The Royal Bank of Scotland Plc (“RBS”) to Mrs A in conjunction with a Mint credit card taken out in 2004. Mrs A says the PPI policy was mis-sold.backgroundI have attached my provisional decisi... (4 pages)View decision -
Decision Reference DRN9883169
2 Feb 2015 Ageas Insurance Limited Not upheldInsurance (excluding PPI)Mr G, trading as a farm which I call L, complained that Ageas Insurance Limited (Rural Insurance) refused his claim for the theft of a transit tipper van and telehandler. The claim for the telehandler was eventually paid by Ageas but the claim for the theft of the van remains decline... (4 pages)View decision -
Decision Reference DRN-5273979
24 Feb 2025 The Governor and Company of the Bank of Ireland UpheldMortgagesDRN-5273979 The complaint This complaint is about a mortgage held jointly by Mr O and Mrs and Mr R with The Governor and Company of the Bank of Ireland trading as Bank of Ireland (hereafter referred to as BOI). In essence, there are three broad strands to the complaint; these are: in... (4 pages)View decision -
Decision Reference DRN-4594540
1 Feb 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4594540 The complaint Mr E complains about how Santander UK Plc dealt with his chargeback dispute and his claim under section 75 of the Consumer Credit Act 1974 concerning his booking of a hotel which he said was of poor quality. What happened In February 2023 Mr E booked a holiday in ... (4 pages)View decision
