We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4269 results
-
Decision Reference DRN-3762019
23 Nov 2022 Carnegie Consumer Finance Limited Not upheldConsumer CreditDRN-3762019 The complaint Mr A complains he was mis-sold a loan by a broker working on behalf of Carnegie Consumer Finance Limited (“Carnegie”). The loan was to fund a plumbing course which Mr A is also unhappy with. What happened Mr A says a representative of a company I will call “N” kno... (5 pages)View decision -
Decision Reference DRN0034501
24 Oct 2013 The Car People Limited UpheldPayment protection insurance (PPI)This complaint concerns a regular premium payment protection insurance (“PPI”) policy, taken out in connection with a car loan of just under £6,000 in October 2008. The sale took place during a meeting between Miss T and The Car People Limited (“The Car People”). The policy provided acci... (6 pages)View decision -
Decision Reference DRN1959802
12 Mar 2019 Sainsbury's Bank Plc UpheldBanking and creditMr T complains that Sainsbury’s Bank Plc have continued to pursue him for a debt despite acknowledging that he was a victim of identity theft, and have failed to remove adverse entries on his credit file related to the debt. backgroundIn July 2017 a credit card acco... (5 pages)View decision -
Decision Reference DRN-2215083
19 Nov 2020 Atkinson Rose LLP Not upheldClaims ManagementDRN-2215083 The complaint Ms S is unhappy how Atkinson Rose LLP dealt with her Employment Tribunal claim. What happened Ms S had already started the process of an Employment Tribunal claim when, in 2017, she instructed Atkinson Rose to assist her. She asked Atkinson Rose if they would work... (4 pages)View decision -
Decision Reference DRN-5445914
31 Mar 2025 N.I.I.B. Group Limited UpheldConsumer CreditDRN-5445914 The complaint Mr M is complaining about the quality of a vehicle supplied to him by N.I.I.B. Group Limited trading as Northridge Finance (Northridge). What happened In June 2022, Mr M entered into a hire purchase agreement with Northridge to acquire a car. The agreement stat... (4 pages)View decision -
Decision Reference DRN-3065794
18 Oct 2021 UIA (Insurance) Limited Not upheldInsuranceDRN-3065794 The complaint Mr O is unhappy that UIA (Insurance) Limited rejected his claim for storm damage under his home building insurance policy. What happened Mr O noticed damage had been caused to the roof of his house and garage during a storm. He made a claim to UIA for storm damage... (5 pages)View decision -
Decision Reference DRN3490366
10 Nov 2015 Lloyds Bank PLC Not upheldBanking and creditMr V complains that Lloyds Bank PLC (“Lloyds”) mis-sold him packaged bank accounts. Mr V took a Select account in 1998 and later downgraded to a free account in 2004. He upgraded to a Premier account in 2010, before downgrading to a Silver packaged account in 2011.Mr ... (4 pages)View decision -
Decision Reference DRN-3697071
10 Nov 2022 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-3697071 The complaint Miss K has complained that Barclays Bank UK PLC won’t refund her for transactions’ she says she didn’t make or authorise totalling just over £5,000. What happened Miss K has an account with Barclays. Between 9 and 12 February 2022, a series of transactions were ma... (4 pages)View decision -
Decision Reference DRN-4806870
11 Jun 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4806870 The complaint Mr W has complained that Bank of Scotland plc (trading as Halifax) won’t refund transactions he says he didn’t make or otherwise authorise. What happened In 2023, over the course of over two months, around £18,000 was spent on Mr W’s Halifax account. This was a mi... (4 pages)View decision -
Decision Reference DRN-4345109
13 Nov 2023 PrePay Technologies Limited UpheldBanking and PaymentsDRN-4345109 The complaint Mr S complains that PrePay Technologies Limited trading as PrePay Solutions (‘PrePay’) won’t refund him in full after he fell victim to a scam. What happened Mr S is represented in this case but for ease I’ll refer to Mr S throughout my decision. Mr S says that he... (4 pages)View decision
