We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4569 results
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Decision Reference DRN3579006
13 Sep 2016 Glyn Hopkin Limited UpheldBanking and creditMrs Q has complained that Glyn Hopkin Limited mis-sold her a finance agreement for a car.backgroundfactsIn total, Mrs Q has had three finance agreements, arranged by Glyn Hopkin.The first was taken out in September 2014, for Car 1. The monthly repayments were £23... (4 pages)View decision -
Decision Reference DRN7666333
12 Jun 2020 Volkswagen Financial Services (UK) Limited Not upheldBanking and creditMrs N complains that Volkswagen Financial Services (UK) Limited trading as Seat Financial Services (“Seat”) unfairly terminated a hire purchase agreement for a car. background In February 2017 Mrs N entered into a four year hire purchase agreement with Seat for a new car. Payments were to ... (4 pages)View decision -
Decision Reference DRN-3197149
6 Dec 2021 Markerstudy Insurance Company Limited Not upheldInsuranceDRN-3197149 The complaint Mrs G complains that Markerstudy Insurance Company Limited should pay her claim on a motor insurance policy. What happened The subject matter of this complaint is a sports utility vehicle first registered in 2018. In mid- October 2019, Mrs G’s husband acquired it ... (5 pages)View decision -
Decision Reference DRN-2846463
11 Nov 2021 esure Insurance Limited UpheldInsuranceDRN-2846463 The complaint Mr W has complained about the way esure Insurance Limited (esure) handled his motor insurance claim. My references to esure includes their agents. What happened Mr W was unfortunately involved in a car accident, so he made a claim on his policy. After an inspectio... (4 pages)View decision -
Decision Reference DRN8128541
3 Mar 2020 Barclays Bank UK PLC Not upheldBanking and creditMs S complains about how she was treated by Barclays Bank UK PLC (trading as Barclaycard) over her Barclaycard debt.backgroundMs S took out a Barclaycard credit card and fell into arrears. She contacted this service and told our investigator that she had multiple complaints against Barclay... (4 pages)View decision -
Decision Reference DRN-2447401
14 Apr 2021 Santander UK Plc Not upheldBanking and PaymentsDRN-2447401 The complaint Mr A complains that Santander UK Plc blocked his bank account. And took too long to release his funds to him. He says this caused him trouble and upset and he wants the bank to pay him compensation. What happened On 28 February 2019, a faster payment of £7,500 was... (4 pages)View decision -
Decision Reference DRN1498181
20 May 2015 Santander UK Plc Not upheldBanking and creditMr and Mrs R complain that Santander UK Plc mis-sold them a Premier 50 packaged bank account when they upgraded their previous account in 2008.backgroundMr and Mrs R upgraded their account to the Premier 50 account during a branch visit. They say that the account w... (4 pages)View decision -
Decision Reference DRN5692407
19 Dec 2017 Plus500UK Ltd Not upheldInvestment and pensionsMr R complains that Plus500UK Ltd (“Plus500”) has withheld profits he made on his trade account. Mr R says Plus500 has no grounds to do this and wants his profits paid to him.backgroundMr R opened a trade account with Plus500 in November 2016. In January 2017,... (4 pages)View decision -
Decision Reference DRN-3425589
9 May 2022 MotoNovo Finance Limited UpheldConsumer CreditDRN-3425589 The complaint Mr B complains that MotoNovo Finance Limited unfairly applied a charge when he returned a vehicle to it which he’d acquired by way of a hire purchase agreement (HP agreement). What happened Mr B acquired a three year old car by way of a HP agreement from MotoNovo.... (4 pages)View decision -
Decision Reference DRN1323088
23 Feb 2021 HSBC UK Bank Plc UpheldBanking and creditComplaint Mr A complains, in summary, that HSBC UK Bank Plc did not do enough to help him recover all the money he had paid to a cryptocurrency trading platform using his HSBC VISA debit card. And this resulted in his account with HSBC defaulting. Background After seeing an advertisement f... (4 pages)View decision
