We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4269 results
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Decision Reference DRN-4219744
13 Oct 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4219744 The complaint Mr S complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam company, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known ... (4 pages)View decision -
Decision Reference DRN-3692099
8 Sep 2022 Clear Score Technology Limited Not upheldConsumer CreditDRN-3692099 The complaint Ms W complains that Clear Score Technology Limited (Clear Score) allowed a third party to access her data. What happened On 5 June 2021 Miss W tried to access her credit report using Clear Score, but as she found their identification process intrusive, she aborted... (5 pages)View decision -
Decision Reference DRN-4873704
2 Jul 2024 U K Insurance Limited UpheldInsuranceDRN-4873704 The complaint Mr A complains that U K Insurance Limited trading as Churchill Insurance is responsible for mishandling a claim on his motor insurance policy. What happened The subject matter of the claim and the complaint is a sports utility vehicle. It was made by a manufacture... (6 pages)View decision -
Decision Reference DRN-2864381
8 Nov 2021 Hargreaves Lansdown Asset Management Limited UpheldPensions and AnnuitiesDRN-2864381 The complaint Mr W says Hargreaves Lansdown Asset Management Limited, trading as Hargreaves Lansdown (‘HL’), delayed the outward transfers of his stocks and shares Individual Savings Account (‘ISA’) and Self-Invested Personal Pension (‘SIPP’) and, as a result, caused him financ... (5 pages)View decision -
Decision Reference DRN3756364
8 Dec 2015 C.P.H. Ltd Not upheldInvestment and pensionsThis complaint is about the investment advice given to Mrs C by C.P.H. Ltd (“CPH”). In summary, the executors of Mrs C’s estate have said: The level of commission paid to CPH was disproportionate to the service provided. Also, the commission was not fully disclosed... (6 pages)View decision -
Decision Reference DRN-3470818
24 Aug 2022 Halifax Share Dealing Limited Not upheldInvestmentsDRN-3470818 The complaint Mrs and Mr P complain about the service provided by Halifax Share Dealing Limited (HSDL) whilst trying to open and account during the transfer of their ISA from a third-party to HSDL. Mr P say they’ve suffered financial loss. What happened On 31 December 2019 Mr P... (5 pages)View decision -
Decision Reference DRN-3135417
2 Nov 2021 PRA Group (UK) Limited Not upheldConsumer CreditDRN-3135417 The complaint Mr J is unhappy with PRA Group (UK) Limited’s handling of a credit card debt. Mr J says PRA have no authority to report the default as the court concluded the debt was unenforceable and PRA have failed to show they legally own the debt. What happened I issued my p... (5 pages)View decision -
Decision Reference DRN-4066542
18 Apr 2023 ReAssure Limited UpheldPensions and AnnuitiesDRN-4066542 The complaint Mr N complains about delays in transferring his pension from ReAssure Limited (ReAssure) to a new provider. Mr N says he suffered financial loss in consequence of the delays. What happened I don’t think what happened is disputed. Mr N wanted to transfer his pensio... (5 pages)View decision -
Decision Reference DRN-3636494
26 Mar 2024 St James's Place UK plc Not upheldPensions and AnnuitiesThe complaint Mr D complained about a transfer from his personal pension with St James's Place UK plc (SJP), to a Self Invested Personal Pension (SIPP), in 2012. The SIPP to which Mr D transferred was used to invest in two very high-risk investment funds. These funds then failed co... (5 pages)View decision -
Decision Reference DRN8683449
13 Nov 2018 Covea Insurance plc UpheldInsurance (excluding PPI)Mr M has complained that Covea Insurance plc, his motor insurer, is refusing to pay for storage charges he incurred for his car after it was damaged in a road accident. backgroundI issued a provisional decision on this complaint earlier this month. An extract follows:... (10 pages)View decision
