We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4777 results
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Decision Reference DRN-5214258
16 Jan 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5214258 The complaint Mr K is unhappy that Bank of Scotland plc trading as Halifax didn’t refund him after he told it he had fallen victim to a scam. Mr K is represented in this matter by a claims management company, but for ease of reading I’ll only refer to Mr K in this decision. ... (4 pages)View decision -
Decision Reference DRN0047129
11 Dec 2018 Aviva Life & Pensions UK Limited Not upheldInsurance (excluding PPI)Mr S has made a complaint because he says Aviva Life & Pensions UK Limited have discontinued a claim he made under his income protection insurance policy.background Mr S made a claim on his income protection policy because he was suffering from repetitive strain ... (4 pages)View decision -
Decision Reference DRN-3185085
17 Mar 2022 Barclays Bank UK PLC Not upheldMortgagesDRN-3185085 The complaint Mrs G, on behalf of the estate of Mr G, complains that Barclays Bank UK Plc (‘Barclays’) has not removed a charging order from the property that Mrs G and the late Mr G jointly owned. What happened Mrs G and the late Mr G jointly owned a property. But in 2019 Mr G... (4 pages)View decision -
Decision Reference DRN-3484861
18 May 2022 RCI Financial Services Limited Not upheldConsumer CreditDRN-3484861 The complaint Mr S complains that RCI Financial Services Limited (“RCI”), in the way it set up his hire purchase agreement (“agreement”) and then administered and managed it, has caused him a loss for which he would like to be compensated. What happened RCI considered Mr S’ com... (5 pages)View decision -
Decision Reference DRN-4016121
13 Apr 2023 Bank of Ireland (UK) Plc Not upheldMortgagesDRN-4016121 The complaint Mr Y and Mr M have a buy to let mortgage with Bank of Ireland (UK) (“BoI”) Mr Y complains about what happened when he asked BoI to make changes to the mortgage. What happened Whilst this complaint is brought by both Mr Y and Mr M, as the mortgage is in both their ... (4 pages)View decision -
Decision Reference DRN5429616
26 Feb 2021 Tavistock Private Client Limited Not upheldInvestment and pensionsComplaint Mr H complains about the delay over the transfer of his occupational pension scheme (OPS) to a Self-Invested Personal Pension (SIPP), which resulted in his OPS paying a lower Cash Equivalent Transfer Value (CETV) than the one he had been originally quoted. Tavistock Private Clien... (4 pages)View decision -
Decision Reference DRN7067994
8 Jun 2015 Coutts & Company UpheldInvestment and pensionsMr R complains that Coutts & Company did not properly carry out his instruction to sell some shares. He says Coutts didn’t tell him what he needed to do to sell the shares and took far too long to take any action. He thinks he has lost out as a result, as the ... (4 pages)View decision -
Decision Reference DRN5943579
11 Feb 2014 HSBC Bank plc Not upheldPayment protection insurance (PPI)This complaint is about a single premium payment protection insurance (PPI) policy taken out in August 2007 in connection with a personal loan. The policy was taken out following a telephone call between Mrs B and HSBC Bank Plc (hereafter referred to as HSBC), and Mrs B says it was mis-... (4 pages)View decision -
Decision Reference DRN8460479
21 Jan 2016 Barclays Bank Plc Not upheldBanking and creditMrs H has complained that Barclays Bank Plc (“Barclays”) mis-sold her Additions and Additions Active packaged bank accounts in 2001 and 2009. backgroundOne of our adjudicators has looked into Mrs H’s complaint already. She didn’t think that Barclays mis-sold the package... (3 pages)View decision -
Decision Reference DRN6333026
1 Dec 2016 Zurich Insurance PLC Not upheldInsurance (excluding PPI)Mr K has complained about Zurich Insurance PLC. He’s not happy with what it’s done in respect of his claim(s) made under a building guarantee it provides.backgroundMr K first complained to this service a few years ago and, in June 2012, my colleague issued a fina... (4 pages)View decision