We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4269 results
-
Decision Reference DRN-5222853
20 Dec 2024 EBS Pensions Limited Not upheldPensions and AnnuitiesDRN-5222853 The complaint Miss N has complained about a transfer of her self invested personal pension (SIPP) administered by EBS Pensions Limited trading as Embark Pensions (Embark) to The Focusplay Retirement Benefit Scheme, an occupational pension scheme (OPS), in May 2015. Miss N’s ... (11 pages)View decision -
Decision Reference DRN-5004598
19 Sep 2024 Aviva Life & Pensions UK Limited Not upheldPensions and AnnuitiesDRN-5004598 The complaint Mr S has complained about the actions of Aviva Life & Pensions UK Limited (“Aviva”) when it transferred his personal pension to a Qualifying Recognised Overseas Pension Scheme (“QROPS”) in 2015. Mr S’s QROPS was used to invest in various assets, including t... (10 pages)View decision -
Decision Reference DRN-4904077
17 Jul 2024 Scottish Friendly Assurance Society Limited UpheldPensions and AnnuitiesDRN-4904077 The complaint Mr N has complained about a transfer of his Scottish Friendly Assurance Society Limited (Scottish Friendly) personal pensions to a small self-administered scheme (SSAS) in January 2015. Mr N’s SSAS was subsequently used to invest in a fractional ownership of ov... (11 pages)View decision -
Decision Reference DRN-5366113
3 Mar 2025 Santander UK Plc UpheldBanking and PaymentsDRN-5366113 The complaint A company, which I’ll refer to as R, complains that Santander UK Plc won’t reimburse it after it lost money to an investment – that it now considers to have been a scam. Mr S, who is a director of R, brings the complaint on R’s behalf via a family representativ... (11 pages)View decision -
Decision Reference DRN-3723248
28 Sep 2022 The IPS Partnership plc UpheldPensions and AnnuitiesDRN-3723248 The complaint Mrs S complains about delays caused to the transfer of her investments held within her Self Invested Personal Pension (SIPP) which she says IPS Partnership plc trading as James Hay Partnership (JH) is partly to blame for. Mrs S shared an investment account with he... (5 pages)View decision -
Decision Reference DRN-3247861
19 Jan 2022 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-3247861 The complaint Mrs M complains Clydesdale Bank Plc trading as Virgin Money (Virgin) haven’t updated her name on her current account with them leading to significant problems for her. What happened I issued a provisional decision setting out what’d happened, and what I thought a... (6 pages)View decision -
Decision Reference DRN-3475463
20 Feb 2023 Interactive Investor Services Limited Not upheldInvestmentsDRN-3475463 The complaint Mr R senior complains, on behalf of his son, Mr R, about the administration of his Junior Individual Savings Account (JISA) by Interactive Investor Services Limited (IISL). Mr R senior complains that when his son reached 18 years of age IISL applied a monthly char... (5 pages)View decision -
Decision Reference DRN-3721602
18 Oct 2022 IGO4 Partners Limited UpheldInsuranceDRN-3721602 The complaint Mr H complains that IG04 Partners Limited mishandled his motor insurance policy. Where I refer to IG04, I refer to the above-named company and I include engineers and others insofar as I hold IG04 responsible for their acts or omissions. What happened Mr H had a v... (7 pages)View decision -
Decision Reference DRN-5489537
16 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5489537 The complaint Mr G complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an advance fee scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to ... (6 pages)View decision -
Decision Reference DRN-4474610
7 Feb 2024 The Royal Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4474610 The complaint Mr S complains that The Royal Bank of Scotland Plc didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is ... (5 pages)View decision
