We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4269 results
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Decision Reference DRN-3036968
4 Nov 2021 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-3036968 The complaint Miss N complains that HSBC UK Bank Plc did not do enough to help her recover the money she paid to a scam investment company. What happened The circumstances of this complaint are well known to both parties, so I will not repeat them all again here in detail. But ... (6 pages)View decision -
Decision Reference DRN-2771930
26 Nov 2021 James Hay Administration Company Ltd UpheldPensions and AnnuitiesDRN-2771930 The complaint Mr S complains that James Hay Administration Company Ltd trading as James Hay Partnership (“James Hay”) hasn’t agreed to fully refund fraudulent payments from his Self- invested personal pension (SIPP). What happened Mr S has had a SIPP with James Hay since 2003.... (5 pages)View decision -
Decision Reference DRN-4743698
27 Aug 2024 Scottish Friendly Assurance Society Limited UpheldPensions and AnnuitiesDRN-4743698 The complaint Mr C complains about the time it has taken Scottish Friendly Assurance Society Limited (Scottish Friendly) to process the transfer of his personal pension to another provider. What happened Mr C held two personal pensions – one of which was administered by Sco... (6 pages)View decision -
Decision Reference DRN-4158197
2 Jun 2023 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4158197 The complaint Ms P complains that Lloyds Bank PLC failed to refund the full loss of her funds after being the victim of a scam. What happened What Ms P says Ms P is represented in this complaint and explained that a close family member received a call from a company about share... (12 pages)View decision -
Decision Reference DRN2144630
26 Mar 2019 Santander Consumer (UK) Plc UpheldBanking and creditMr S1, represented by Mr S2, complains that the conditional sale agreement he entered into with Santander Consumer (UK) Plc was not what had been agreed with the dealer and that his previous finance agreement was not settled. Mr S1 also complains that there were faul... (6 pages)View decision -
Decision Reference DRN5909900
28 Jun 2013 Clydesdale Financial Services Limited UpheldBanking and creditMr C complains that Clydesdale Financial Services Limited registered a default on his credit file without telling him it was going to, and without advising him that a balance was due. Mr C says this led to him being charged a higher interest rate by another credit provider. backgrou... (5 pages)View decision -
Decision Reference DRN-3723747
28 Sep 2022 The IPS Partnership plc UpheldPensions and AnnuitiesDRN-3723747 The complaint Mr S complains about delays caused to the transfer of his investments held within his Self Invested Personal Pension (SIPP) which he says IPS Partnership plc trading as James Hay Partnership (JH) is partly to blame for. Mr S is being represented. All references to... (5 pages)View decision -
Decision Reference DRN9107186
5 Nov 2018 HSBC Bank plc UpheldInvestment and pensionsMrs E complains that HSBC Bank Plc (HSBC) gave her misleading information about handling her investments when moving abroad. She also says that HSBC’s customer service has been very poor and it’s failed to answer her questions about her investments.background Mrs E has e... (6 pages)View decision -
Decision Reference DRN-2669214
10 Mar 2021 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-2669214 Complaint Mr T is unhappy that Barclays Bank Plc is holding him liable for a series of transactions he says he didn’t authorise. Background In January and February 2020, a series of transactions were made from Mr T’s account to a gambling account that had been set up in the nam... (6 pages)View decision -
Decision Reference DRN-4932135
26 Jul 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4932135 The complaint Miss B is unhappy with the way Bank of Scotland plc trading as Halifax dealt with her claim for recovery of money she paid towards the purchase of a caravan. The purchase was made together with her partner Mr F, who has assisted Miss B in bringing this complain... (6 pages)View decision
