We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4777 results
-
Decision Reference DRN7445399
25 Oct 2016 AIB Group (UK) Plc Not upheldBanking and creditMr D complains that AIB Group (UK) p.l.c trading as Allied Irish Bank (GB) (AIB) delayed in sending his deeds to his solicitor after he redeemed his mortgage. This made him lose a sale of his property, which has now reduced in value. He wants compensation for the ... (4 pages)View decision -
Decision Reference DRN-5762992
15 Sep 2025 Mercedes-Benz Financial Services UK Limited Not upheldConsumer CreditDRN-5762992 The complaint Mr S complained about end of contract charges for a car supplied on finance by Mercedes- Benz Financial Services UK Limited trading as Mercedes-Benz Finance (“MBF”). What happened Both parties are familiar with the events of this complaint, so I’ve summarised ... (5 pages)View decision -
Decision Reference DRN1880616
31 May 2016 The Royal Bank of Scotland Plc Not upheldBanking and creditMr M and Mrs G have complained that The Royal Bank of Scotland Plc (RBS) mis-sold a Royalties packaged bank account to them in 1996. The account charges a monthly fee and provides several benefits in return.backgroundI attach my provisional decision of 29 April 2... (5 pages)View decision -
Decision Reference DRN-4455998
11 Dec 2024 James Hay Administration Company Ltd Not upheldPensions and AnnuitiesDRN-4455998 The complaint Ms T complains, with the help of a representative, that James Hay Administration Company Ltd (James Hay) accepted the in-specie transfer of Elysian Fuels shares into her self- invested personal pension (SIPP) without undertaking appropriate due diligence, ensur... (4 pages)View decision -
Decision Reference DRN-4971945
16 Jan 2025 Melton Mowbray Building Society Not upheldBanking and PaymentsDRN-4971945 The complaint Mr S complains about the closure by Melton Mowbray Building Society (Melton Mowbray) of a savings account (the Account) belonging to an unincorporated association - which I’ll refer to as G. What happened In January 2022, the Account was opened on behalf of G. ... (5 pages)View decision -
Decision Reference DRN-4718467
15 Apr 2024 Columbia Threadneedle Fund Management Limited Not upheldInvestmentsDRN-4718467 The complaint Mrs B complains about the service she received from Columbia Threadneedle Fund Management Limited (‘Columbia Fund’). In summary, she says: Columbia Fund closed the fund that she was invested in, leading to a large tax bill. It wouldn’t allow her to transfer her ... (4 pages)View decision -
Decision Reference DRN-3802234
30 Jun 2023 MoneyGram International Limited Not upheldBanking and PaymentsDRN-3802234 The complaint Mrs J complains that MoneyGram International Limited (MoneyGram) won’t refund the money she lost after falling victim to an investment scam. What happened Mrs J was the victim of a scam in which she was told she was investing in a trading platform making trades in... (5 pages)View decision -
Decision Reference DRN-3709451
11 Oct 2022 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-3709451 The complaint Mr H complained because Bank of Scotland plc, trading as Halifax, refused to refund him for a transaction he said he didn’t make. What happened At 7:51 am on 24 July 2021, there was a £999.99 faster payment debit from Mr H’s Halifax current account to an online cr... (4 pages)View decision -
Decision Reference DRN-4092606
21 Apr 2023 Oasis Motor Finance Limited UpheldConsumer CreditDRN-4092606 The complaint Ms H complains that a car she acquired with credit from Oasis Motor Finance Limited wasn’t of satisfactory quality. Marsh FM LLP, a part of Marsh Finance Ltd, are the company administrating Ms H’s account on behalf of Oasis Motor Finance Limited. As Ms H has been ... (4 pages)View decision -
Decision Reference DRN-5164939
25 Feb 2025 MotoNovo Finance Limited Not upheldConsumer CreditDRN-5164939 The complaint Mr T has complained about the quality of a car provided on finance by MotoNovo Finance Limited (MotoNovo). What happened MotoNovo supplied Mr T with a new car on a hire purchase agreement in February 2023. The cash price of the car was around £24,000 and it had... (4 pages)View decision