We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4777 results
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Decision Reference DRN-3065794
18 Oct 2021 UIA (Insurance) Limited Not upheldInsuranceDRN-3065794 The complaint Mr O is unhappy that UIA (Insurance) Limited rejected his claim for storm damage under his home building insurance policy. What happened Mr O noticed damage had been caused to the roof of his house and garage during a storm. He made a claim to UIA for storm damage... (5 pages)View decision -
Decision Reference DRN-5231486
24 Dec 2024 247 Money Group Limited UpheldConsumer CreditDRN-5231486 The complaint Mrs D complains about a car she acquired using a hire purchase agreement with 247 Money Group Limited trading as 247 Money (“247 Money”). She says the car wasn’t of satisfactory quality and that the registered keeper’s name wasn’t changed. What happened In Feb... (4 pages)View decision -
Decision Reference DRN-5057972
12 Mar 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5057972 The complaint Mrs P has complained about the quality of a car provided on finance by Moneybarn No.1 Limited (Moneybarn). What happened Moneybarn supplied Mrs P with a used car on a conditional sale agreement in June 2023. The cash price of the car was around £7,000 and it h... (4 pages)View decision -
Decision Reference DRN-4977321
4 Feb 2025 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4977321 The complaint Mr T has complained, via a Claims Management Company (‘CMC’) about a transfer of his Prudential Assurance Company Limited (‘Prudential’) personal pension to an occupational pension scheme in February 2013. Mr T says Prudential failed in its responsibilities whe... (5 pages)View decision -
Decision Reference DRN-5631204
3 Sep 2025 Black Horse Limited Not upheldConsumer CreditDRN-5631204 The complaint Miss A complains that a car supplied to her under a hire purchase agreement with Black Horse Limited (Black Horse) was of unsatisfactory quality. What happened The circumstances of this case are well known to both parties, so I won’t repeat everything here. To... (4 pages)View decision -
Decision Reference DRN-3606516
21 Sep 2022 ITI Capital Limited UpheldInvestmentsDRN-3606516 The complaint Mr C complains about the unsuccessful transfer and delay of his assets from ITI Capital Limited (referred to as “ITI” or the “Transferor”) to a new provider of his choosing, referred to as “the transferee”. What happened Mr C initially held an account with a diffe... (5 pages)View decision -
Decision Reference DRN-2215083
19 Nov 2020 Atkinson Rose LLP Not upheldClaims ManagementDRN-2215083 The complaint Ms S is unhappy how Atkinson Rose LLP dealt with her Employment Tribunal claim. What happened Ms S had already started the process of an Employment Tribunal claim when, in 2017, she instructed Atkinson Rose to assist her. She asked Atkinson Rose if they would work... (4 pages)View decision -
Decision Reference DRN-3762019
23 Nov 2022 Carnegie Consumer Finance Limited Not upheldConsumer CreditDRN-3762019 The complaint Mr A complains he was mis-sold a loan by a broker working on behalf of Carnegie Consumer Finance Limited (“Carnegie”). The loan was to fund a plumbing course which Mr A is also unhappy with. What happened Mr A says a representative of a company I will call “N” kno... (5 pages)View decision -
Decision Reference DRN-5445914
31 Mar 2025 N.I.I.B. Group Limited UpheldConsumer CreditDRN-5445914 The complaint Mr M is complaining about the quality of a vehicle supplied to him by N.I.I.B. Group Limited trading as Northridge Finance (Northridge). What happened In June 2022, Mr M entered into a hire purchase agreement with Northridge to acquire a car. The agreement stat... (4 pages)View decision -
Decision Reference DRN-5616638
11 Jun 2025 St. James's Place Wealth Management Plc UpheldPensions and AnnuitiesDRN-5616638 The complaint Mrs P complained to St. James's Place Wealth Management Plc (SJP) about the unreasonableness of the fees and charges on her pension, and the frequency and quality of the advice associated with them, She also complained about the mismanagement of her funds ... (4 pages)View decision