We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4353 results
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Decision Reference DRN2659568
20 Dec 2018 Mulsanne Insurance Company Limited UpheldInsurance (excluding PPI)Ms B complained about Mulsanne Insurance Company Limited’s handling of a claim on her car insurance policy.background At the end of June 2017, Ms B’s car was involved in an accident with another car. She said the other driver was at fault. Ms B called Mulsanne on 26... (3 pages)View decision -
Decision Reference DRN-5145651
20 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5145651 The complaint Mr T complains Revolut Ltd didn’t do enough to protect him when he fell victim to an investment scam. What happened Mr T has an account with Revolut and an account with another business who I’ll refer to as “C” throughout the rest of this decision. He’s had an ... (3 pages)View decision -
Decision Reference DRN4111916
2 Mar 2016 The Royal Bank of Scotland Plc Not upheldBanking and creditMr C says The Royal Bank of Scotland Plc didn’t register defaults on two credit card accounts as quickly as it should’ve. He wants the registration dates changing.our initial conclusionsOur adjudicator didn’t recommend the complaint should be upheld. He said the bank followe... (2 pages)View decision -
Decision Reference DRN1340957
14 Mar 2014 Barclays Bank Plc Not upheldBanking and creditMr and Mrs N complain that Barclays Bank PLC lost documentation relating to their property, including pre-registration deeds. background Mr and Mrs N had a mortgage with Barclays and Mr N previously worked for the bank. He recalls seeing the documents at the bank in 1988. Following r... (1 page)View decision -
Decision Reference DRN-5067920
6 Nov 2024 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-5067920 The complaint Mr S and his daughter Miss S complain that Admiral Insurance (Gibraltar) Limited mishandled a claim on a motor insurance policy. What happened The subject matter of the insurance, the claim and the complaint is a luxury saloon car, first registered in 2016. M... (3 pages)View decision -
Decision Reference DRN2992975
5 Nov 2018 Career Finance 4 Trade Skills Limited UpheldBanking and creditMiss T complains that she was mis-sold a course financed by Career Finance 4 Trade Skills Limited (CF4TSL).background On 10 October 2015 Miss T purchased a Domestic Electrical Installer course from Trades Gateway and entered into a Fixed Sum Loan agreement with CF4TSL.Mis... (3 pages)View decision -
Decision Reference DRN5240273
16 Jul 2019 Markerstudy Insurance Company Limited Not upheldInsurance (excluding PPI)Mr I is unhappy with the service he got from Markerstudy Insurance Company Limited when he wanted to make a claim on his car insurance. backgroundMr I’s car was involved in a hit and run incident on 23 December 2018. Another car reversed into his car, causing damage to its front, and then ... (2 pages)View decision -
Decision Reference DRN8140531
30 Jun 2017 The Asset Exchange Ltd Not upheldBanking and creditMr L’s complaint concerns a hire purchase agreement (HPA) that he made with The Asset Exchange Ltd when purchasing a car. He is unhappy with the quality of the car. And also believes that the agreement is invalid, so it’s not enforceable.backgroundMr L entered into ... (3 pages)View decision -
Decision Reference DRN-4049235
19 Jul 2023 Liverpool Victoria Insurance Company Limited Not upheldInsuranceDRN-4049235 The complaint Mr F complains Liverpool Victoria Insurance Company Limited (LV) had incorrectly recorded his car registration details and this resulted in him being charged with driving his car without the required insurance. He further complained it had spoken to a third party ... (2 pages)View decision -
Decision Reference DRN-2221431
1 Oct 2020 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-2221431 The complaint Miss R complains that Barclays Bank UK Plc (“Barclays”) mistakenly allowed third parties to send payments to her closed Pingit account using her mobile phone number (Paym). What happened Miss R opened a Pingit account with Barclays in September 2014. The account w... (2 pages)View decision
