We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4777 results
-
Decision Reference DRN-5321421
18 Mar 2025 ReAssure Limited Not upheldPensions and AnnuitiesDRN-5321421 The complaint Mr C has complained, via his professional representatives, about a transfer of his ReAssure Limited personal pension to an occupational pension in August 2014. Mr C says that his pension funds were invested in ‘unregulated investments’ and that he has lost out ... (10 pages)View decision -
Decision Reference DRN5381645
10 Feb 2021 Barclays Bank UK PLC Not upheldBanking and creditComplaint Miss K complains that Barclays Bank UK PLC won’t refund her transactions she says she didn’t make or authorise. Background Miss K had a current account with Barclays. Between 10 January 2019 and 15 February 2019 Miss K says that four transactions totalling just over £2,000 were m... (4 pages)View decision -
Decision Reference DRN4121384
10 Feb 2016 Barclays Bank Plc UpheldBanking and creditMr N complains that Barclays Bank Plc mis-sold him packaged bank accounts. The first of the packaged accounts was the Current Account Plus account which was opened in July 2009. In April 2010 Mr N upgraded to the Premier Life account. This was downgraded in July 20... (4 pages)View decision -
Decision Reference DRN-5521992
30 Apr 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5521992 The complaint Mr and Mrs O complain that Barclays Bank UK PLC didn’t offer them support and flexibility with their commercial mortgage. What happened In 2012 Mr and Mrs O took out a commercial mortgage with Barclays. They used the funds towards the purchase of a business pro... (4 pages)View decision -
Decision Reference DRN1257305
27 Mar 2020 Stockcube Research Limited Not upheldInvestment and pensionsMr M complains that Stockcube Research Limited (SRL) didn’t provide the service it should’ve done and he had problems when trying to use the spread betting account he opened.backgroundIn May 2017 Mr M opened a spread betting account with London Capital Group (LCG) that included access to i... (5 pages)View decision -
Decision Reference DRN-4330825
25 Nov 2023 Caledonian Consumer Finance Ltd Not upheldConsumer CreditDRN-4330825 The complaint Mr N has complained about a training course he paid for using a fixed sum loan agreement with Caledonian Consumer Finance Ltd (CCF). What happened The circumstances of the complaint are well known to the parties, so I won’t go over everything again in detail. But,... (5 pages)View decision -
Decision Reference DRN-3288635
3 Feb 2022 Marks & Spencer Financial Services plc UpheldBanking and PaymentsDRN-3288635 The complaint Miss O is unhappy with the outcome of a claim she made to Marks & Spencer Financial Services Plc (‘MSF’) in respect of a transaction on her credit card. What happened Miss O used her MSF credit card to part pay for a second hand car. However, s... (5 pages)View decision -
Decision Reference DRN-3142445
30 Mar 2022 Standard Life Assurance Limited Not upheldPensions and AnnuitiesDRN-3142445 The complaint Mr M complains that Standard Life Assurance Limited (“Standard Life”) failed to carry out sufficient due diligence activities when he asked to transfer some pension savings to an occupational pension scheme (OPS) in late 2012. What happened Mr M has been assisted ... (5 pages)View decision -
Decision Reference DRN-3130915
3 Nov 2021 Soteria Insurance Limited UpheldInsuranceDRN-3130915 The complaint Mr K has complained through his representative, who I’ll refer to as Mr D, about the amount Soteria Insurance Limited has paid in settlement of his claim under his motor insurance policy following the theft of his vehicle. What happened Mr K’s Range Rover Sport wa... (4 pages)View decision -
Decision Reference DRN-3344535
10 Mar 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3344535 The complaint Mr M complains that NewDay Ltd (“NewDay”) has refused to refund payments he believed he was making to Tradex1 using his NewDay (Amazon) Mastercard credit card. Mr M says that Tradex1 were operating a scam and stole his money. What happened The circumstances of th... (5 pages)View decision