We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4269 results
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Decision Reference DRN-4298017
15 Jan 2024 Barclays Bank Plc Not upheldInvestmentsDRN-4298017 The complaint Mr C says that Barclays Bank PLC has acted unfairly in relation to the selling of specific company shares following a proposed corporate action (‘CA’). He says that Barclays sold all of his holdings without his agreement or consent, without converting any into sha... (8 pages)View decision -
Decision Reference DRN-5073418
23 Dec 2024 Scottish Widows Limited Not upheldPensions and AnnuitiesDRN-5073418 The complaint Mr G has complained about the actions of Scottish Widows Limited (“SWL”) when it transferred his personal pension to a Qualifying Recognised Overseas Pension Scheme (“QROPS”) in 2016. Mr G’s pension was subsequently used to invest in various assets, including t... (8 pages)View decision -
Decision Reference DRN-3897291
12 Jan 2023 FCE Bank Plc Not upheldConsumer CreditDRN-3897291 The complaint Ms K complains about FCE Bank Plc trading as Ford Credit’s (“FCE”) decision to lend her and its actions after she told it she could no longer make payments towards a hire purchase agreement. What happened Ms K entered into a hire purchase agreement with FCE in Apr... (8 pages)View decision -
Decision Reference DRN4684380
30 May 2017 Barclays Bank Plc Not upheldBanking and creditMr and Mrs H have complained that Barclays Bank Plc (Barclays) mis-sold an Additions packaged bank account to them in 1999 and an Additions Active packaged bank account in 2010. They paid a monthly fee for the account and received several benefits in return.backgrou... (7 pages)View decision -
Decision Reference DRN-4108609
1 Jun 2023 Steadfast Insurance Brokers Ltd Not upheldPensions and AnnuitiesDRN-4108609 The complaint Mr S complains about advice he received from Steadfast Insurance Brokers Ltd (‘Steadfast’) in relation to the transfer of benefits from a defined-benefit (‘DB’) occupational pension scheme. Mr S is being represented by a third party but for ease of reading this de... (7 pages)View decision -
Decision Reference DRN-2967023
4 Oct 2021 Curtis Banks Limited UpheldPensions and AnnuitiesDRN-2967023 The complaint Mr S has complained about several issues relating to the administration of his SIPP (Self Invested Personal Pension) by Curtis Banks Limited. In summary: There had been long delays in merging four SIPPs leading to higher charges. Some of the fees charged were ex... (8 pages)View decision -
Decision Reference DRN-3414685
4 Apr 2022 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3414685 The complaint Mr B is represented and his representative says that Options UK Personal Pensions LLP (trading as Carey Pensions UK LLP [Carey] at the time of the relevant events) failed to carry out appropriate due diligence on the ‘Green Oil Plantations Limited’ (GOP) investmen... (28 pages)View decision -
Decision Reference DRN-5195830
16 Dec 2024 Zurich Assurance Ltd UpheldPensions and AnnuitiesDRN-5195830 The complaint Mr K has complained, with the help of a professional third party, about the transfer of his Zurich Assurance Ltd (‘Zurich’) personal pension to a small self-administered scheme (“SSAS”) in 2014. Mr K’s SSAS was subsequently used to invest in an overseas propert... (15 pages)View decision -
Decision Reference DRN-3208274
15 Dec 2021 Wellington Court Financial Services Limited UpheldPensions and AnnuitiesDRN-3208274 The complaint Mr C with the help of a professional representative complains about the advice he says he received in 2015 to transfer his personal pension to a Self-Invested Personal Pension (“SIPP”). His transfer proceeds were invested in Dolphin Capital, a German property deve... (16 pages)View decision -
Decision Reference DRN-3214243
15 Dec 2021 Wellington Court Financial Services Limited UpheldPensions and AnnuitiesDRN-3214243 The complaint Mr D complains about the advice he received in 2015 to transfer two personal pensions to a self- invested personal pension (“SIPP”). His transfer proceeds were invested in Dolphin Capital, a German property development scheme, and a Property Bond both of which hav... (16 pages)View decision
