We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4282 results
-
Decision Reference DRN-4189777
15 Jun 2023 ITI Capital Limited UpheldInvestmentsDRN-4189777 The complaint Mr N has complained about the delays he experienced when trying to close his two accounts he held with ITI Capital Limited (‘ITI’). Mr N has said that as a result of the delays, he has suffered a loss of around £7,000 and wants this returned to him. What happened ... (8 pages)View decision -
Decision Reference DRN-4955991
21 Nov 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4955991 The complaint Mr K has complained about a transfer of his personal pension with The Prudential Assurance Company Limited to a small self-administered scheme (“SSAS”) in 2016. Mr K’s SSAS was subsequently used to invest in overseas hotel property with The Resort Group (TRG). ... (9 pages)View decision -
Decision Reference DRN-4679160
15 Mar 2024 Lloyd & Whyte Ltd UpheldInsuranceDRN-4679160 The complaint Ms B complains that Lloyd & Whyte Ltd gave inappropriate advice when arranging a medical indemnity insurance policy. What happened Ms B, a dentist, approached Lloyd & Whyte in 2020 in order to arrange a medical indemnity insurance policy. She’d previously ... (8 pages)View decision -
Decision Reference DRN-3957234
8 Mar 2023 Fortrade Limited UpheldInvestmentsDRN-3957234 The complaint Mr G complains about Fortrade Limited’s decision to allow him to trade Contracts for Differences (CFDs). What happened In March 2020 Mr G opened an account with Fortrade. Before allowing Mr G to trade CFDs, Fortrade needed to satisfy itself that Mr G had the neces... (9 pages)View decision -
Decision Reference DRN8916949
7 Jul 2020 Suffolk Life Pensions Limited Not upheldInvestment and pensionsMs K is unhappy with how Suffolk Life Pensions Limited implemented a Pension Sharing Order (PSO) during 2016 and 2017. She considers that for much of the time Suffolk Life lacked the capability to deal with the PSO resulting in numerous mistakes on its part and, therefore, frustration, del... (8 pages)View decision -
Decision Reference DRN-4845774
13 Mar 2025 True Potential Wealth Management LLP Not upheldPensions and AnnuitiesDRN-4845774 The complaint Mrs M complains that True Potential Wealth Management LLP (True Potential) misrepresented and mis-sold its products to her when she switched to its platform following its takeover of her previous adviser’s business. She also complains about the level of service... (8 pages)View decision -
Decision Reference DRN-4301205
21 Aug 2023 Mi Vehicle Finance Limited UpheldConsumer CreditDRN-4301205 The complaint Miss B complains that a car she acquired via a hire purchase agreement with MI Vehicle Finance Limited (“MIVF”) wasn’t of satisfactory quality. What happened In September 2021 Miss B entered into a four-year hire purchase agreement for a used car with MIVF. The ca... (9 pages)View decision -
Decision Reference DRN-5424418
28 Mar 2025 Santander UK Plc UpheldBanking and PaymentsDRN-5424418 The complaint Miss S complains that Santander UK Plc hasn’t refunded all the money she lost when she sent funds to what she now considers to have been an investment scam. What happened On 13 March 2025, I issued my provisional decision on this complaint. I wanted to give bo... (9 pages)View decision -
Decision Reference DRN-4948103
5 Sep 2024 Dentons Pension Management Limited UpheldPensions and AnnuitiesDRN-4948103 The complaint Mr M complains about administration fees charged by Dentons Pension Management Limited on his Self-Invested Personal Pension (SIPP). He says the fees charged are unfair and unjustified because his SIPP has effectively been frozen due to the liquidation of the W... (10 pages)View decision -
Decision Reference DRN-4330201
1 Sep 2023 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4330201 The complaint Mr and Mrs G complain that Bank of Scotland plc (BoS) haven’t fully refunded them after they fell victim to an investment scam What happened The details of this complaint are well known to both parties. And so I’ve not included exhaustive detail of what happened h... (8 pages)View decision
