We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4282 results
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Decision Reference DRN-3563608
30 Jun 2022 PrePay Technologies Limited Not upheldBanking and PaymentsDRN-3563608 The complaint A complains that PrePay Technologies Limited t/a Counting Up failed to refund several transactions that they didn’t recognise from their account. A also complain a payment was delayed and Counting Up were rude in their communications. What happened The background ... (11 pages)View decision -
Decision Reference DRN9800685
5 Mar 2021 Interactive Investor Services Limited UpheldInvestment and pensionsMr C complains that Interactive Investor Services Limited (“IIS”) delayed the transfer of an international stock to his new UK account, leaving him unable to sell the stock when he wanted to and incurring unnecessary fees for continuing to hold it. background I’ve issued two provisional de... (10 pages)View decision -
Decision Reference DRN-3306255
11 Feb 2022 Wellington Court Financial Services Limited UpheldPensions and AnnuitiesDRN-3306255 The complaint Mr S complains that he was given unsuitable advice to switch a personal pension to a self- invested personal pension (SIPP) in 2015. He holds Wellington Court Financial Services Limited (Wellington Court) responsible for his losses. What happened Mr S has explaine... (11 pages)View decision -
Decision Reference DRN-3207640
14 Dec 2021 Wellington Court Financial Services Limited UpheldPensions and AnnuitiesDRN-3207640 The complaint Mr D complains about the advice he received in 2015 to transfer two personal pensions to a self-invested personal pension (“SIPP”). His transfer proceeds were invested in Dolphin Capital, a German property development scheme. He says the advice to transfer wasn’t ... (10 pages)View decision -
Decision Reference DRN7219465
9 Nov 2020 Lloyds Bank PLC UpheldBanking and creditComplaint Mr B complains he was the victim of a binary options investment scam and Lloyds Bank Plc didn’t do enough to recover his money. Background I recently issued my provisional conclusions setting out the events leading up to this complaint, and how I thought best to resolve it. I’ve ... (12 pages)View decision -
Decision Reference DRN-5096047
21 Oct 2024 Scottish Equitable Plc Not upheldPensions and AnnuitiesDRN-5096047 The complaint Mr W2 has complained about a transfer of his Scottish Equitable Plc trading as AEGON personal pension to a small self-administered scheme (SSAS 1 ) in 2014. Mr W2’s SSAS was subsequently used to invest in commercial property developments both overseas and in th... (19 pages)View decision -
Decision Reference DRN-5441066
31 Mar 2025 ReAssure Limited Not upheldPensions and AnnuitiesDRN-5441066 The complaint Mr R has complained about a transfer of his ReAssure Limited (ReAssure) personal pension to a Qualifying Recognised Overseas Pension Scheme (QROPS) in Malta called Harbour Pensions on 5 March 2014. Mr R’s QROPS was subsequently used to invest in The Blackmore G... (11 pages)View decision -
Decision Reference DRN6435893
29 Mar 2019 Strathearn Insurance Services Limited UpheldInsurance (excluding PPI)Business G’s complaint is about a “key facts” document (“KFD”) produced by Strathearn Insurance Services Limited (SISL) in relation to insurance provided as part of an investment it made. In summary, Business G says it relied on the KFD, which SISL provided as p... (12 pages)View decision -
Decision Reference DRN-3718423
12 Dec 2024 Zurich Assurance Ltd UpheldPensions and AnnuitiesDRN-3718423 The complaint Miss G has complained, with the help of a professional third party, about the transfer of her Zurich Assurance Ltd (‘Zurich’) personal pension to a small self-administered scheme (“SSAS”) in 2014. Miss G’s SSAS was subsequently used to invest in an overseas pro... (20 pages)View decision -
Decision Reference DRN8782784
30 Mar 2019 Legal and General Assurance Society Limited UpheldInsurance (excluding PPI)Mr G complains about the decision by Legal and General Assurance Society Limited (L&G) to terminate his income protection claim. backgroundMr G held income protection cover through his employer’s group scheme. He stopped working in his occupation (in a senior manageme... (10 pages)View decision
