We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4777 results
-
Decision Reference DRN-4508850
29 Apr 2024 Intelligent Money Ltd Not upheldPensions and AnnuitiesDRN-4508850 The complaint Mr P complains, with the help of a professional representative, that Intelligent Money Ltd (IM) failed in its responsibilities to him in relation to the acceptance of Elysian Fuels shares in his Self-Invested Personal Pension (SIPP). What happened Mr P invested in... (6 pages)View decision -
Decision Reference DRN-5455470
8 Apr 2025 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5455470 The complaint Mr W’s complaint is about the handling of a claim under his legal expenses insurance policy with Admiral Insurance (Gibraltar) Limited. Admiral is the underwriter of this policy, i.e. the insurer. Part of this complaint concerns the actions of the agents it us... (6 pages)View decision -
Decision Reference DRN-3976445
10 Oct 2023 Zurich Assurance Ltd Not upheldInsuranceDRN-3976445 The complaint BGC (formerly BEL) complains that Zurich Assurance Ltd (formerly Allied Dunbar) referred to as “Zurich” failed to amend the life cover policy as requested in 2004. As a consequence, the policy is still in the name of BEL which was dissolved in 1999. BGC can’t surr... (6 pages)View decision -
Decision Reference DRN4900522
29 May 2020 Abana Unipessoal Lda UpheldInvestment and pensionsComplaintMrs W says Abana Unipessoal Lda (Abana) gave her unsuitable advice about switching her personal pension funds into a Self-invested Personal Pension with unregulated investments, which caused her to suffer a loss.backgroundMrs W and her husband were re-mortgaging in 2013 and during... (26 pages)View decision -
Decision Reference DRN-4388980
19 Feb 2024 Tandem Personal Loans Ltd Not upheldConsumer CreditDRN-4388980 The complaint Mr P complains that Tandem Personal Loans Limited, trading as Oplo, won’t refund to him the money that he paid for some holiday club membership credits. He’s being represented in his complaint by a claims management company. What happened Mr P’s representative say... (6 pages)View decision -
Decision Reference DRN0850522
1 Oct 2020 Abana Unipessoal Lda UpheldInvestment and pensionsMr L complains that he received unsuitable advice from an appointed representative (AR) of Abana, to transfer his Occupational Pension Scheme (OPS) funds into an Avalon SIPP and invest in high risk investments. These investments now don’t have a realisable value. To resolve the complaint, ... (27 pages)View decision -
Decision Reference DRN-3861909
16 Dec 2022 Punter Southall SIPP Limited UpheldPensions and AnnuitiesDRN-3861909 The complaint Mr D complains that Punter Southall SIPP Limited, which at the time of his complaint traded as ‘PSFM SIPP’ (PSFM), failed to carry out due diligence checks when accepting his application for a Self-Invested Personal Pension (SIPP) in 2010. He says it didn’t carry ... (17 pages)View decision -
Decision Reference DRN-5261544
16 Jan 2025 Phoenix Life Limited UpheldPensions and AnnuitiesDRN-5261544 The complaint Mr J has complained about a transfer of his personal pension with Phoenix Life Limited (Phoenix Life) to a small self-administered scheme (SSAS) in January 2014. Mr J’s SSAS was subsequently used to invest in The Resort Group (TRG), an overseas property develop... (16 pages)View decision -
Decision Reference DRN9581395
9 Feb 2021 Bank of Scotland Plc Not upheldBanking and creditMr G complains that Bank of Scotland plc (BoS) won’t refund several transactions made on his credit card, which he says he didn’t make or authorise. background Mr G’s complaint involves a complicated background with several business and professional relationships relevant to what’s happene... (11 pages)View decision -
Decision Reference DRN-5170008
5 Mar 2025 ReAssure Limited UpheldPensions and AnnuitiesDRN-5170008 The complaint Mr S has complained about a transfer of his ReAssure Limited personal pension (previously an Old Mutual policy) to a small self-administered scheme (“SSAS”) in December 2014. Mr S’ SSAS was subsequently used to invest in Parkfirst and Storefirst (investments in... (11 pages)View decision