We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4282 results
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Decision Reference DRN-4918543
22 Jul 2024 Liverpool Victoria Financial Services Limited Not upheldPensions and AnnuitiesDRN-4918543 The complaint Mr R has complained about a transfer of his self-invested personal pension (SIPP) provided by Liverpool Victoria Financial Services Limited trading as LV= (LV) to a small self-administered scheme (SSAS) in August 2014. Mr R’s SSAS was subsequently used to inves... (11 pages)View decision -
Decision Reference DRN-3121330
17 Mar 2022 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-3121330 The complaint Ms C complains Barclays Bank UK PLC, trading as Barclaycard, won’t reimburse money she lost when she says she fell victim to a scam. For ease I will refer to Barclays throughout. What happened Ms C had recently returned to the UK following the breakdown of a relat... (11 pages)View decision -
Decision Reference DRN-4221820
30 Jun 2023 Clear Capital Markets Ltd UpheldPensions and AnnuitiesDRN-4221820 The complaint Through his representative, Mr T complains that Clear Capital Markets Limited (CCM) enabled him to trade in “investments in a small number of specific and potentially high risk / volatile stocks” on the SVS Securities trading platform, after it advised him to tran... (10 pages)View decision -
Decision Reference DRN-4871214
27 Jun 2024 TRADE NATION FINANCIAL UK LTD Not upheldInvestmentsDRN-4871214 The complaint Mr I complains that Trade Nation Financial UK Limited, trading as Core Spreads, should not have allowed him to open a contracts for difference (CFD) account. In doing so, Mr I says he has lost a significant amount of money. Mr I would now like Core Spreads to refu... (11 pages)View decision -
Decision Reference DRN-4988560
29 Aug 2024 Phoenix Life Limited Not upheldPensions and AnnuitiesDRN-4988560 The complaint Mr K has complained, with the help of a professional representative, about a transfer of his Phoenix Life Limited trading as Standard Life (Phoenix Life) personal pension to a small self- administered scheme (SSAS) in June 2014. Mr K’s SSAS was subsequently use... (11 pages)View decision -
Decision Reference DRN-4919475
25 Jul 2024 Scottish Equitable Plc Not upheldPensions and AnnuitiesDRN-4919475 The complaint Mr C has complained about a transfer of his Scottish Equitable Plc trading as Aegon personal pension to a small self-administered scheme (SSAS) in 2014. Mr C’s SSAS was subsequently used to invest in a fractional ownership of overseas hotel property with The Re... (12 pages)View decision -
Decision Reference DRN-3248316
7 Feb 2022 Heritage Pensions Limited UpheldPensions and AnnuitiesDRN-3248316 The complaint Mr A complains that Heritage Pensions Limited failed to carry out due diligence checks when accepting his application for a Self-Invested Personal Pension (SIPP). He says that it didn’t carry out appropriate checks on the advisor who recommended the transaction, o... (14 pages)View decision -
Decision Reference DRN-3107440
10 Jul 2024 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-3107440 The complaint Mr B has complained, with the help of a professional third party, about a transfer of his personal pensions, previously held with The Royal London Mutual Insurance Society Limited (‘Royal London’) to a small self-administered scheme (“SSAS”) in June 2014. Mr B’s S... (10 pages)View decision -
Decision Reference DRN0322827
22 Nov 2019 Best Practice IFA Group Limited Not upheldInvestment and pensionsMr M complains that Andrew Morton & Co Ltd, an appointed representative (AR) of Best Practice IFA Group Limited (Best Practice), acted wrongly and out of line with the instructions provided in investing in a number of high-risk shares. He also believes that Best Practice has failed to ... (14 pages)View decision -
Decision Reference DRN-4917484
25 Jul 2024 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-4917484 The complaint Mr A has complained about a transfer of his personal pensions, with The Royal London Mutual Insurance Society Limited (Royal London) to a small self-administered scheme (“SSAS”) in June 2014. Mr A’s SSAS was subsequently used to invest in an overseas property i... (12 pages)View decision
