We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4282 results
-
Decision Reference DRN-3235189
5 Nov 2024 Attivo Financial Services Limited Not upheldPensions and AnnuitiesDRN-3235189 The complaint Mr C has complained with the help of a professional third party, about a transfer of his Attivo Financial Services Limited (‘Attivo’) personal pension to a small self-administered scheme (“SSAS”) in September 2015. Mr C’s SSAS was subsequently used to invest in... (12 pages)View decision -
Decision Reference DRN7883504
25 Feb 2020 Positive Solutions (Financial Services) Ltd UpheldInvestment and pensionssummary of complaintMr P’s complaint is that Positive Solutions (Financial Services) Limited gave him unsuitable advice to transfer two pensions to a self-invested personal pension (SIPP) in order to invest in an overseas property investment scheme with Harlequin Property. That scheme has ... (41 pages)View decision -
Decision Reference DRN1082061
15 Mar 2021 Falcon International Financial Services Ltd UpheldInvestment and pensionsComplaint In his complaint form, Mr H told us he’s complaining about Falcon International Financial Services Ltd (FIFS) because he was wrongly advised to make an unregulated, land-based investment. This was funded by switching his pension benefits to a self-invested personal pension (SIPP)... (30 pages)View decision -
Decision Reference DRN-5196698
30 Dec 2024 BW SIPP LLP UpheldPensions and AnnuitiesDRN-5196698 The complaint Mr H’s complaint is about his Self-Invested Personal Pension (‘SIPP’), previously administered by BW SIPP LLP (‘BW’). His complaint mainly presents the following claims – BW’s failure to communicate corporate notices it received in May and June 2023, for his... (12 pages)View decision -
Decision Reference DRN9291709
15 Dec 2020 Quilter Financial Planning Solutions Limited Not upheldInvestment and pensionsMr T complains about the advice he was given by a financial adviser - Mr R - in 2009. He says this advice was to switch his personal pension into a SIPP and then invest in the shares of an unlisted company. That company has since gone into liquidation and Mr T believes it was unsuitable to... (29 pages)View decision -
Decision Reference DRN-5152685
18 Nov 2024 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-5152685 The complaint Mr B has complained, with the help of a professional representative, about a transfer of his The Royal London Mutual Insurance Society Limited (Royal London) personal pension to a small self-administered scheme (SSAS) in March 2015. Mr B’s SSAS was subsequently... (12 pages)View decision -
Decision Reference DRN-3570386
5 Jul 2022 Fortrade Limited UpheldInvestmentsDRN-3570386 The complaint Mr B complains about the service he was provided with by Fortrade Limited, in particular, that it: Pushed him into trading only with Cannabis companies so he didn’t diversify his portfolio as he wanted. Advised him on what to buy, when to trade and in what direc... (12 pages)View decision -
Decision Reference DRN-4763069
7 Mar 2025 St James's Place UK plc UpheldPensions and AnnuitiesDRN-4763069 The complaint Mrs C has complained about a transfer of her St James's Place UK plc (‘St James’s Place’) personal pensions to a small self-administered scheme (‘SSAS’) in January 2016. Mrs C’s SSAS was subsequently used to invest in Dolphin Capital (‘Dolphin’), a loan no... (13 pages)View decision -
Decision Reference DRN-5306586
17 Feb 2025 Zurich Assurance Ltd Not upheldPensions and AnnuitiesDRN-5306586 The complaint Mr D has complained, with the help of a professional third party, about the transfer of his Zurich Assurance Ltd personal pension to a Qualifying Recognised Overseas Pension Scheme (“QROPS”) in October 2015. Mr D says Zurich failed in its responsibilities when ... (12 pages)View decision -
Decision Reference DRN-5108407
28 Oct 2024 Scottish Equitable Plc UpheldPensions and AnnuitiesDRN-5108407 The complaint Mr R has complained about a transfer of his Scottish Equitable Plc trading as AEGON personal pension to a small self-administered scheme (SSAS 1 ) in April 2015. Mr R’s SSAS was subsequently used to invest in overseas commercial property developments. The inves... (14 pages)View decision
