We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4282 results
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Decision Reference DRN-5108407
28 Oct 2024 Scottish Equitable Plc UpheldPensions and AnnuitiesDRN-5108407 The complaint Mr R has complained about a transfer of his Scottish Equitable Plc trading as AEGON personal pension to a small self-administered scheme (SSAS 1 ) in April 2015. Mr R’s SSAS was subsequently used to invest in overseas commercial property developments. The inves... (14 pages)View decision -
Decision Reference DRN-3747006
4 Jul 2024 Sun Life Assurance Company of Canada (U.K.) Limited Not upheldPensions and AnnuitiesDRN-3747006 The complaint Mr S has complained about the transfer of two personal pension plans he held with Sun Life Assurance Company of Canada (UK) Limited (“Sun Life”), to a small self-administered scheme (“SSAS”). A SSAS is a type of occupational pension, in which the members are also ... (12 pages)View decision -
Decision Reference DRN8210137
20 Jul 2021 Wealthmasters Financial Management Ltd UpheldInvestment and pensionsMr J complains that Wealthmasters Financial Management Ltd (WFM) gave him unsuitable advice to transfer his personal pensions into an occupational pension scheme offered by ARK Business Consulting (Ark), making use of a Pension Reciprocation Plan (PRP). Mr J says as a result he now can’t a... (12 pages)View decision -
Decision Reference DRN-5219537
18 Dec 2024 Scottish Equitable Plc Not upheldPensions and AnnuitiesDRN-5219537 The complaint Mr M has complained about a transfer of his Scottish Equitable Plc trading as AEGON personal pension to a small self-administered scheme (SSAS 1 ) around the end of August 2014. Mr M’s SSAS was subsequently used to invest in a hotel development overseas. The in... (13 pages)View decision -
Decision Reference DRN-3316784
26 Feb 2022 Wellington Court Financial Services Limited UpheldPensions and AnnuitiesDRN-3316784 The complaint Mr R complains about the advice he says he received in 2015 to transfer a personal pension to a self-invested personal pension (“SIPP”). His transfer proceeds were invested in unregulated investment schemes that have since failed. He says the advice to transfer wa... (13 pages)View decision -
Decision Reference DRN-5449134
4 Apr 2025 Zurich Assurance Ltd Not upheldPensions and AnnuitiesDRN-5449134 The complaint Mrs A has complained about a transfer of their Zurich Assurance Ltd personal pension to a small self-administered scheme (“SSAS”) in 2014. Mrs A’s SSAS was subsequently used to invest in commercial property overseas through The Resort Group (‘TRG’). The investm... (14 pages)View decision -
Decision Reference DRN-3517234
17 Jun 2022 Wellington Court Financial Services Limited UpheldPensions and AnnuitiesDRN-3517234 The complaint Mrs B complains about the advice she says she received in late 2014 and early 2015 to transfer a personal pension to a self-invested personal pension (“SIPP”). Her transfer proceeds were invested in an unregulated investment scheme that has since failed. Mrs B say... (13 pages)View decision -
Decision Reference DRN-3342072
19 May 2022 Abbey Financial Services (N.I.) Ltd UpheldPensions and AnnuitiesDRN-3342072 The complaint Mr M says Abbey Financial Services (N.I.) Ltd (AFS), is responsible for unsuitable advice he received to switch his Standard Life Self-invested Personal Pension (SIPP) into two SIPPs with Intelligent Money (IM) and Lifetime, with the funds being invested through d... (14 pages)View decision -
Decision Reference DRN-3247089
3 Mar 2025 Aviva Life & Pensions UK Limited Not upheldPensions and AnnuitiesDRN-3247089 The complaint Mr H has complained about a transfer of his Aviva Life & Pensions UK Limited personal pension to a small self-administered scheme (“SSAS”) in June 2015. Mr H’s SSAS was subsequently used to invest in The Resort Group (TRG) plc and Dolphin Capital loan notes... (12 pages)View decision -
Decision Reference DRN-4140449
27 Sep 2023 Scottish Equitable Plc Not upheldPensions and AnnuitiesDRN-4140449 The complaint Mr R complains that he received inadequate and delayed responses from Aegon to questions he had about how his personal pension plan worked. This came at a critical time when he was considering whether to transfer away. He considers that Aegon’s actions either caus... (11 pages)View decision
