We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4269 results
-
Decision Reference DRN-5269108
3 Feb 2025 Scottish Widows Limited Not upheldPensions and AnnuitiesDRN-5269108 The complaint Mr R, with the help of a professional representative, has complained about a transfer from his Scottish Widows Limited pension policy to a Qualifying Recognised Overseas Pension Scheme (“QROPS”) in Malta in September 2014. The QROPS was subsequently used to inv... (16 pages)View decision -
Decision Reference DRN-5361269
27 Feb 2025 ReAssure Limited Not upheldPensions and AnnuitiesDRN-5361269 The complaint Mr S has complained, via his representatives, about a transfer of his ReAssure Limited personal pension to a small self-administered scheme (SSAS 1 ) in September 2014. Mr S’s SSAS was subsequently used to invest in an overseas commercial property development. ... (14 pages)View decision -
Decision Reference DRN-2912192
9 Aug 2021 Harvey & Thompson Limited UpheldConsumer CreditDRN-2912192 The complaint Miss T complains that Harvey & Thompson Limited (H&T) failed to do several things in relation to a loan approved in April 2014. These are listed in the next section. Later Miss T also complained that H&T had lent to her irresponsibly. What happened I ... (13 pages)View decision -
Decision Reference DRN-3432147
19 Dec 2024 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-3432147 The complaint Mrs G has complained, with the help of a professional third party, about the transfer of her personal pension, previously held with Aviva Life & Pensions UK Limited (‘Aviva’) to an occupational pension scheme (‘OPS’) in August 2013. The investments made thr... (14 pages)View decision -
Decision Reference DRN-4419332
25 Oct 2023 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-4419332 The complaint Mr and Mrs E have complained about their car insurer AA Underwriting Insurance Company Limited regarding a claim they made following an accident. What happened There was an accident on 28 October 2022, whilst Mrs E was driving the car. AA recovered Mr and Mrs E’s ... (14 pages)View decision -
Decision Reference DRN3333779
10 Feb 2021 Joseph Oliver - Mediacao de Seguros LDA UpheldInvestment and pensionsComplaint Mr H complains about advice he says he received from an appointed representative (“AR”) of Joseph Oliver - Mediacao de Seguros LDA (“Joseph Oliver”) to transfer his pension to a Qualifying Recognised Overseas Pension Scheme (“QROPS”) and make an investment in the Trafalgar Multi ... (33 pages)View decision -
Decision Reference DRN6282765
25 Mar 2020 Quilter Financial Planning Solutions Limited UpheldInvestment and pensionsMr F complains about advice he says he was given by Mr D P of Picton–Jones Independent Financial Services (PJ) to switch his personal pension to a SIPP and then invest in an unregulated collective investment scheme (UCIS). This was the ‘Maroccana Fund’. Mr F says this advice was unsuitable... (38 pages)View decision -
Decision Reference DRN7173939
13 Mar 2020 Quilter Financial Planning Solutions Limited UpheldInvestment and pensionsMr P has complained about advice he says he received from a Positive Solutions (Financial Services) Limited (PSL) financial adviser to switch his existing pension provision into a SIPP and then invest in Harlequin overseas property investments. He says this advice was unsuitable for him. M... (35 pages)View decision -
Decision Reference DRN1423805
24 Dec 2020 Wealthmasters Financial Management Ltd UpheldInvestment and pensionsComplaint Mr P complains about advice he received from Mr S. He says that following advice from Mr S – on behalf of Wealthmasters Financial Management Ltd (Wealthmasters) – he withdrew £22,220.05 from a collective investment account he had and invested £20,000 in Green Oil. The Green Oil i... (32 pages)View decision -
Decision Reference DRN-5262223
16 Jan 2025 Zurich Assurance Ltd UpheldPensions and AnnuitiesDRN-5262223 The complaint Mr H has complained about a transfer of his Zurich Assurance Ltd personal pension to a small self-administered scheme (SSAS) in April 2014. Mr H’s SSAS was subsequently used to invest in Dolphin Capital. The investment now appears to have little value. Mr H say... (29 pages)View decision
