We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4269 results
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Decision Reference DRN7334721
3 Mar 2020 Quilter Financial Planning Solutions Limited UpheldInvestment and pensionssummary of complaintMr and Mrs M’s complaint is that they were advised by an adviser with Positive Solutions Financial Solutions (Financial Services) Ltd to surrender existing investments to invest in two replacement high risk unsuitable investments with Stirling Mortimer. Those investment... (34 pages)View decision -
Decision Reference DRN-3107545
22 Oct 2021 Wellington Court Financial Services Limited UpheldPensions and AnnuitiesDRN-3107545 The complaint Mr S complains about the advice he says he received in 2015 to transfer a stakeholder personal pension (‘SPP’) to a self-invested personal pension (‘SIPP’). His transfer proceeds were invested in Dolphin Capital, a German property development scheme, that has sinc... (17 pages)View decision -
Decision Reference DRN-3044510
28 Oct 2021 Wellington Court Financial Services Limited UpheldPensions and AnnuitiesDRN-3044510 The complaint Mr N has complained about the transfer of two personal pensions to a self-invested personal pension (“SIPP”) in 2015. His transfer proceeds were invested in a property development scheme that has since failed. He holds Wellington Court Financial Services Limited r... (16 pages)View decision -
Decision Reference DRN-3057141
22 Oct 2021 Wellington Court Financial Services Limited UpheldPensions and AnnuitiesDRN-3057141 The complaint Mr P complains about the advice he says he received in 2015 to transfer a personal pension (‘PP’) and a group stakeholder pension (‘GSP’) to a self-invested personal pension (‘SIPP’). His transfer proceeds were invested in Dolphin Capital, a German property develo... (16 pages)View decision -
Decision Reference DRN-3098447
22 Oct 2021 Wellington Court Financial Services Limited UpheldPensions and AnnuitiesDRN-3098447 The complaint Mr H has complained about the transfer of three personal pensions to a self-invested personal pension (“SIPP”) in 2015. His transfer proceeds were invested in a property development scheme that has since failed. He holds Wellington Court Financial Services Limited... (16 pages)View decision -
Decision Reference DRN-4838913
17 Jun 2024 Equity For Growth (Securities) Limited UpheldInvestmentsDRN-4838913 The complaint Mr K complains that he was mis-sold two investments by Equity for Growth (Securities) Limited (EforG). He says he was misled that his funds were safe and backed by securities, but he has now lost all of his money. What happened In May 2019, Mr K invested £50,000 i... (17 pages)View decision -
Decision Reference DRN-3310005
11 Feb 2022 Wellington Court Financial Services Limited UpheldPensions and AnnuitiesDRN-3310005 The complaint Mr P has complained about the transfer of a personal pension to a self-invested personal pension (“SIPP”) in 2015. His transfer proceeds were invested in a property development scheme that has since failed. He holds Wellington Court Financial Services Limited resp... (17 pages)View decision -
Decision Reference DRN-3372016
30 Mar 2022 Wellington Court Financial Services Limited UpheldPensions and AnnuitiesDRN-3372016 The complaint Mr M has complained about the transfer of his personal pension to a self-invested personal pension (“SIPP”) in 2015. His transfer proceeds were put into an overseas property-based investment that appears to have failed. He holds Wellington Court Financial Services... (16 pages)View decision -
Decision Reference DRN-5207622
12 Dec 2024 Scottish Widows Limited Not upheldPensions and AnnuitiesDRN-5207622 The complaint Mr C, with the help of a claims management company (CMC), has complained about a transfer from his Scottish Widows Limited (Scottish Widows) pension to a Qualifying Recognised Overseas Pension Scheme (“QROPS”) in Malta in November 2014. The QROPS was subsequent... (15 pages)View decision -
Decision Reference DRN-3409613
31 Mar 2022 Wellington Court Financial Services Limited UpheldPensions and AnnuitiesDRN-3409613 The complaint Ms K has complained about the transfer of her personal pension to a self-invested personal pension (“SIPP”) in 2015. She used her SIPP to invest in a property-based venture that appears to have failed. She holds Wellington Court Financial Services Limited responsi... (16 pages)View decision
