We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4269 results
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Decision Reference DRN-3044482
19 Nov 2021 Wellington Court Financial Services Limited UpheldPensions and AnnuitiesDRN-3044482 The complaint Mr R has complained about the transfer of two personal pensions to a self-invested personal pension (“SIPP”) in 2015. His transfer proceeds were invested in a property development scheme that has since failed. He holds Wellington Court Financial Services Limited r... (16 pages)View decision -
Decision Reference DRN-3372016
30 Mar 2022 Wellington Court Financial Services Limited UpheldPensions and AnnuitiesDRN-3372016 The complaint Mr M has complained about the transfer of his personal pension to a self-invested personal pension (“SIPP”) in 2015. His transfer proceeds were put into an overseas property-based investment that appears to have failed. He holds Wellington Court Financial Services... (16 pages)View decision -
Decision Reference DRN-4986428
11 Mar 2025 ReAssure Limited UpheldPensions and AnnuitiesDRN-4986428 The complaint Mr B has complained about a transfer of his personal pension to a small self-administered scheme (SSAS) in July 2015. The personal pension was formerly operated by Legal & General (L&G) whose book of past business has since been taken over by ReAssure L... (15 pages)View decision -
Decision Reference DRN-4838880
17 Jun 2024 Equity For Growth (Securities) Limited UpheldInvestmentsDRN-4838880 The complaint Mrs L complains that she was mis-sold an investment by Equity for Growth (Securities) Limited (EforG). She says she was told the investment was safe and nothing was mentioned about the risk of losing all of her money. What happened In August 2019, Mrs L invested £... (16 pages)View decision -
Decision Reference DRN-3044195
26 Oct 2021 Wellington Court Financial Services Limited UpheldPensions and AnnuitiesDRN-3044195 The complaint Mr D complains about the transfer of his stakeholder pension to a self-invested personal pension (“SIPP”) in 2015. He says he missed out on investment returns, and paid excessive fees, as a result of the transfer. He holds Wellington Court Financial Services Limit... (16 pages)View decision -
Decision Reference DRN-3308589
16 May 2022 Wellington Court Financial Services Limited UpheldPensions and AnnuitiesDRN-3308589 The complaint Mr S has complained about the transfer of two personal pensions to a self-invested personal pension (“SIPP”) in 2015. His transfer proceeds were put into property-based investments that appear to have failed. He holds Wellington Court Financial Services Limited re... (16 pages)View decision -
Decision Reference DRN-3148868
19 Dec 2021 Wellington Court Financial Services Limited UpheldPensions and AnnuitiesDRN-3148868 The complaint Mr S complains about the advice he says he received in 2015 to transfer a personal pension to a self-invested personal pension (“SIPP”). His transfer proceeds were invested in Dolphin Capital, a German property development scheme that has since failed. He says the... (16 pages)View decision -
Decision Reference DRN-4959976
30 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldPensions and AnnuitiesDRN-4959976 The complaint Mr M complains about the transfer of his personal pension – a SIPP (“self-invested personal pension”) with Hargreaves Lansdown Asset Management Limited (“Hargreaves”) to the European Financial Planning Group Diamond Personal Pension Plan (“EFPG plan”), a Qualif... (14 pages)View decision -
Decision Reference DRN-3549599
17 Jun 2022 Excel Currencies Limited UpheldBanking and PaymentsDRN-3549599 Complaint Mr and Mrs H (represented by their solicitor) complain that Excel Currencies Limited (‘Excel’) allowed a fraudster to transfer funds from the sale of property they owned to a bank account in Hong Kong. For ease of reading, I will treat all submissions from Mr H, Mrs H... (15 pages)View decision -
Decision Reference DRN6522985
28 Feb 2020 Positive Solutions (Financial Services) Ltd UpheldInvestment and pensionssummary of complaintMr S’s complaint is that Positive Solutions (Financial Services) Limited gave him unsuitable advice to transfer his pensions to a self-invested personal pension (SIPP) in order to invest in an overseas property investment scheme with Harlequin Property. That scheme has ... (36 pages)View decision
