We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4269 results
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Decision Reference DRN6522985
28 Feb 2020 Positive Solutions (Financial Services) Ltd UpheldInvestment and pensionssummary of complaintMr S’s complaint is that Positive Solutions (Financial Services) Limited gave him unsuitable advice to transfer his pensions to a self-invested personal pension (SIPP) in order to invest in an overseas property investment scheme with Harlequin Property. That scheme has ... (36 pages)View decision -
Decision Reference DRN-3042696
1 Feb 2022 Redswan Limited UpheldPensions and AnnuitiesDRN-3042696 The complaint Mrs H opened a self-invested personal pension scheme (SIPP) with Redswan Limited in July 2007. And, via her Redswan SIPP, she invested in a loan note arrangement with an Australian company I will call MN. Mrs H says the investment was a scam, MN has gone into l... (38 pages)View decision -
Decision Reference DRN-5418323
27 Mar 2025 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-5418323 The complaint Mr F has complained about the actions of The Prudential Assurance Company Limited when it transferred his personal pension to a Qualifying Recognised Overseas Pension Scheme (QROPS) in November 2015. The QROPS was used to invest in various assets, including dir... (15 pages)View decision -
Decision Reference DRN9637879
19 Jan 2021 Best Practice IFA Group Limited UpheldInvestment and pensionsComplaint Mrs R is being represented by solicitors. She’s complaining about Best Practice IFA Group Limited (Best Practice) because she says she was given unsuitable advice to switch pension benefits into a self-invested personal pension (SIPP) and place the money in unregulated investment... (17 pages)View decision -
Decision Reference DRN-4991238
18 Sep 2024 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-4991238 The complaint Mr C has complained about a transfer of his personal pension policies with The Royal London Mutual Insurance Society Limited (Royal London) to a small self-administered scheme (SSAS) in June 2014. Mr C’s SSAS was subsequently used in part to invest in The Resor... (16 pages)View decision -
Decision Reference DRN-4508361
14 Dec 2023 GATE CAPITAL GROUP LTD UpheldPensions and AnnuitiesDRN-4508361 The complaint Through a representative, Mr G complains that Gate Capital Group Ltd (which was at that time known as Plutus Group) unsuitably advised him to transfer his personal pensions to an Intelligent Money SIPP in order to access a portfolio managed on a discretionary basi... (15 pages)View decision -
Decision Reference DRN-5395428
13 Mar 2025 Aviva Life & Pensions UK Limited Not upheldPensions and AnnuitiesDRN-5395428 The complaint Mr K has complained, via his representatives, about a transfer of his Aviva Life & Pensions UK Limited personal pension to a Qualifying Recognised Overseas Pension Scheme (QROPS) in June 2016. Mr K’s QROPS was subsequently used to invest in various investme... (16 pages)View decision -
Decision Reference DRN-5278464
13 Feb 2025 Phoenix Life Limited UpheldPensions and AnnuitiesDRN-5278464 The complaint Mr T has complained about a transfer of his two Phoenix Life Limited (Phoenix Life) personal pension policies to a small self-administered scheme (SSAS) in August 2014. Mr T’s SSAS was subsequently used to invest in The Resort Group (TRG). The investment now ap... (16 pages)View decision -
Decision Reference DRN-5056099
3 Oct 2024 Aviva Life & Pensions UK Limited Not upheldPensions and AnnuitiesDRN-5056099 The complaint Mr R has complained about a transfer from his Aviva Life & Pension UK Limited (Aviva) pension to a Qualifying Recognised Overseas Pension Scheme (“QROPS”) in 2014. The transfer enabled the pension fund to be invested in an unregulated overseas investment wh... (17 pages)View decision -
Decision Reference DRN-3398810
18 Feb 2025 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-3398810 The complaint Mrs D has complained about a transfer of her The Royal London Mutual Insurance Society Limited personal pension to a Qualifying Recognised Overseas Pension Scheme (“QROPS”) in Malta in June 2016. Mrs D’s QROPS was subsequently used to invest in a range of inves... (15 pages)View decision
