We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4269 results
-
Decision Reference DRN-5039160
30 Sep 2024 Interactive Investor Services Limited Not upheldPensions and AnnuitiesDRN-5039160 The complaint Mrs F has complained about a transfer of her Alliance Trust Savings (ATS) self-invested personal pension (SIPP) to an occupational pension scheme, the Focusplay Retirement Benefit Scheme (“the Scheme”) in April 2015. The Scheme has been suspected of being invol... (16 pages)View decision -
Decision Reference DRN-4916940
29 Jul 2024 Capita Life & Pensions Regulated Services Limited UpheldPensions and AnnuitiesDRN-4916940 The complaint Mr V has complained about a transfer of his self invested personal pension (SIPP) to a small self-administered scheme (SSAS) in 2014. Mr V’s SSAS was subsequently used to invest in an overseas property investment which appears now to have little value. Mr V say... (15 pages)View decision -
Decision Reference DRN-3071078
29 Sep 2021 Corporate & Professional Pensions Limited UpheldPensions and AnnuitiesDRN-3071078 Complaint Mr E complains about the acceptance by Corporate & Professional Pensions Limited (“C&PP”) of an application to switch his existing personal pensions to a C&PP self-invested personal pension (SIPP), for investment in a product offered by Sustainable Agroene... (40 pages)View decision -
Decision Reference DRN-3043418
19 Jan 2022 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3043418 The complaint Mrs M complains about Options UK Personal Pensions LLP, trading as Carey Pensions UK LLP (Carey) at the time of the relevant events, accepting an application for a Self- Invested Personal Pension (SIPP) and an investment into C... (42 pages)View decision -
Decision Reference DRN2283672
31 Mar 2020 Fairway Financial Consultancy Not upheldInvestment and pensionsMr H has complained that Fairway Financial Consultancy wrongly advised him to transfer his personal pension into a self-invested personal pension (SIPP), to invest in a Harlequin overseas property development.backgroundI issued a provisional decision on 11 February 2020, in which I set out... (15 pages)View decision -
Decision Reference DRN2049363
19 Jan 2021 Best Practice IFA Group Limited UpheldInvestment and pensionsComplaint Mr R is being represented by solicitors. He’s complaining about Best Practice IFA Group Limited (Best Practice) because he says he was given unsuitable advice to switch pension benefits into a self-invested personal pension (SIPP) and place the money in unregulated investments. M... (18 pages)View decision -
Decision Reference DRN-5082710
15 Oct 2024 IFG Pensions Limited UpheldPensions and AnnuitiesDRN-5082710 The complaint Mr W complains about the service he received from IFG Pensions Limited (IFG) when opening a Self-Invested Personal Pension (SIPP), carrying out an in-specie transfer (of investments held by Firm R) and making a withdrawal. What happened Mr W says he was a resi... (16 pages)View decision -
Decision Reference DRN-4651620
29 Feb 2024 True Potential Wealth Management LLP UpheldPensions and AnnuitiesDRN-4651620 The complaint Mr B complains about the actions of Ms X. He says Ms X gave him unsuitable advice to move a pension to his self-invested personal pension (SIPP) to make a high-risk investment. He says True Potential Wealth Management LLP (True Potential) is responsible for his lo... (21 pages)View decision -
Decision Reference DRN-5094736
22 Oct 2024 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-5094736 The complaint Mr G has complained, with the help of a professional third party, about the transfer of his personal pension, which was held with The Royal London Mutual Insurance Society Limited (‘Royal London’) to a Qualifying Recognised Overseas Pension Scheme (“QROPS”) in ... (17 pages)View decision -
Decision Reference DRN-4794280
31 Jul 2024 The National Farmers' Union Mutual Insurance Society Limited UpheldPensions and AnnuitiesDRN-4794280 The complaint Mr E has complained about a transfer of his personal pension with The National Farmers’ Union Mutual Insurance Society Limited (NFU) to a small self-administered scheme (SSAS) in 2014. Mr E’s SSAS was subsequently used to invest in Dolphin Capital and an overse... (16 pages)View decision
