We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4269 results
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Decision Reference DRN-5005274
5 Sep 2024 AJ Bell Management Limited Not upheldPensions and AnnuitiesDRN-5005274 The complaint Mr P has a self-invested personal pension (‘SIPP’) with AJ Bell Management Limited (‘AJ Bell’). In 2008 he made several investments in his pension which he says have lost all of their value. Mr P’s complaint is that AJ Bell did not carry out adequate checks bef... (18 pages)View decision -
Decision Reference DRN-4977836
28 Aug 2024 ReAssure Limited Not upheldPensions and AnnuitiesDRN-4977836 The complaint Miss D has complained about a transfer of her ReAssure Limited personal pension to a small self-administered scheme (SSAS 1 ) in July 2014. Miss D’s SSAS funds were subsequently used to invest in an overseas commercial property development and a discretionary f... (17 pages)View decision -
Decision Reference DRN-4838830
17 Jun 2024 Equity For Growth (Securities) Limited UpheldInvestmentsDRN-4838830 The complaint Ms B complains that she was mis-sold an investment by Equity for Growth (Securities) Limited (EforG). She says the investment sold to her didn’t meet her needs and HJ didn’t provide best advice taking into account her circumstances. She requested her original capi... (20 pages)View decision -
Decision Reference DRN-4379082
15 Dec 2023 U K Insurance Limited UpheldInsuranceDRN-4379082 The complaint Ms B and Mr L complain about U K Insurance Limited’s (“UKI”) handling of their claim under their buildings insurance policy. Ms B has acted as the main representative during the claim and complaint process. So, for ease of reference, I will refer to any actions ta... (16 pages)View decision -
Decision Reference DRN-5010542
12 Sep 2024 Equity For Growth (Securities) Limited UpheldInvestmentsDRN-5010542 The complaint Mr A complains that he was mis-sold an investment by Equity for Growth (Securities) Limited (EforG). He says he was given misleading information about the security of the investment. What happened In June 2019, Mr A invested £100,000 into MIXG Ltd loan notes. ... (21 pages)View decision -
Decision Reference DRN-5304172
4 Feb 2025 Phoenix Life Limited UpheldPensions and AnnuitiesDRN-5304172 The complaint Mr H has complained about a transfer of his Phoenix Life Limited personal pension to a small self-administered scheme (SSAS 1 ) in November 2015. Mr H’s SSAS was subsequently used to invest in an overseas property development. The investment now appears to have... (18 pages)View decision -
Decision Reference DRN-5013006
10 Sep 2024 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-5013006 The complaint Mrs F has complained about the transfer of the personal pension policies she held with Scottish Widows Limited (“SWL”) to a small self-administered scheme (“SSAS”), in 2014. Mrs F’s SSAS was subsequently used to invest in The Resort Group (“TRG”) an overseas co... (18 pages)View decision -
Decision Reference DRN4769763
28 Jun 2019 Intrinsic Financial Planning Ltd UpheldInvestment and pensionsMr B complains about advice to switch his existing pension benefits into a self-invested personal pension (SIPP). He thinks the advice was unsuitable because it did not take into account the proposed investment which involved more risk than he was prepared to take. Mr B says the pension sw... (23 pages)View decision -
Decision Reference DRN-5015476
29 Oct 2024 Sun Life Assurance Company of Canada (U.K.) Limited Not upheldPensions and AnnuitiesDRN-5015476 The complaint Mrs S has complained about a transfer of her Sun Life Assurance Company of Canada (UK) Limited (Sun Life) personal pension to a small self-administered scheme (SSAS) in April 2015. Mrs S’s SSAS was subsequently used to invest in Llana Beach, a resort developmen... (17 pages)View decision -
Decision Reference DRN-4686776
15 Mar 2024 Equity For Growth (Securities) Limited UpheldInvestmentsDRN-4686776 The complaint Mr C complains that he was mis-sold an investment by Equity for Growth (Securities) Limited (EforG). He says he was given misleading information about the security of the investment. What happened In May 2019, Mr C invested £20,000 into MIXG Ltd loan notes. The l... (21 pages)View decision
