We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4269 results
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Decision Reference DRN-4623118
15 Mar 2024 Equity For Growth (Securities) Limited UpheldInvestmentsDRN-4623118 The complaint Ms W complains that she was mis-sold an investment by Equity for Growth (Securities) Limited (EforG). She says she was given misleading information about the security of the investment. What happened In January 2019, Ms W invested £10,000 into MIX2 Ltd loan notes.... (23 pages)View decision -
Decision Reference DRN0855891
22 Jul 2019 St Martin's Partners LLP UpheldInvestment and pensionsMr B complained about the transfer of his existing personal pension to a newly opened self invested personal pension (SIPP).He says this was to done to enable a particularunregulated investment to follow and he says all of these things were unsuitable for him.It’s said Mr B has suffered a ... (22 pages)View decision -
Decision Reference DRN-4641036
20 Mar 2024 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4641036 The complaint Mr B is unhappy that The Prudential Assurance Company Limited (Prudential) hasn’t provided the calculation directed in a final decision issued by this service on 16 August 2011. He’s also complained about delays, including in transferring his two policies, and fai... (19 pages)View decision -
Decision Reference DRN4695789
3 Jul 2019 St Martin's Partners LLP UpheldInvestment and pensionsMr R complained about the transfer of his existing personal pensions to a newly opened self- invested personal pension (SIPP).It’s said Mr R has suffered a loss and that St Martin’s Partners LLP (SMP) are responsible for this.backgroundMr R says he was introduced to SM... (26 pages)View decision -
Decision Reference DRN-3423152
31 Mar 2023 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-3423152 The complaint Mr C complains, with the help of a representative, that London & Colonial Services Limited (‘L&C’) failed to undertake sufficient due diligence when accepting his Self-Invested Personal Pension (“SIPP”) application and allowing his subsequent investment. W... (29 pages)View decision -
Decision Reference DRN-3042876
1 Feb 2022 Redswan Limited UpheldPensions and AnnuitiesDRN-3042876 The complaint Mr H has a self-invested person pension scheme (SIPP) with Redswan Limited. In 2013 Mr H opened the SIPP and in early 2014 he invested in a loan note arrangement with a company I will call MN. That investment has now failed. Mr H’s feels Redswan did not carry out ... (31 pages)View decision -
Decision Reference DRN9893059
12 Dec 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This final decision is issued by me, Nimish Patel, an Ombudsman with the Financial Ombudsman Service. I issued a Provisional Decision on 12 January 2018 (“the Provisional Decision”) explaining that I was not minded to uphold the complaint and setting out my reasons for... (30 pages)View decision -
Decision Reference DRN-3423176
2 Sep 2022 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-3423176 The complaint Miss Q complains that London & Colonial Services Limited (‘L&C’) shouldn’t have accepted her application for a Self-Invested Personal Pension (‘SIPP’) from The Alliance Partnership s.r.o. (‘TAP’). Miss Q complains that TAP was unregulated and that insuffic... (28 pages)View decision -
Decision Reference DRN-3423213
23 Mar 2023 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-3423213 The complaint Mr A complains that London & Colonial Services Limited shouldn’t have accepted his application for a Self-Invested Personal Pension (‘SIPP’) from The Alliance Partnership s.r.o. Mr A complains that The Alliance Partnership s.r.o. was an unregulated introducer ... (29 pages)View decision -
Decision Reference DRN-3042840
1 Feb 2022 Redswan Limited UpheldPensions and AnnuitiesDRN-3042840 The complaint Mr D has a self-invested person pension scheme (SIPP) with Redswan Limited. In 2013 he invested in his SIPP in a loan note arrangement with a company I will call MN. That investment has now failed. Mr D’s feels Redswan owes him a duty of care to help protect him f... (30 pages)View decision
