We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4269 results
-
Decision Reference DRN-3477010
17 May 2022 The On-Line Partnership Limited UpheldPensions and AnnuitiesDRN-3477010 The complaint Mr R complains about advice he received from Premier Financial Advice Limited (PFA) in 2017. He says he was advised to transfer the benefits in his occupational pension scheme (OPS) to a personal pension. In general Mr R questions the suitability of the advice he ... (23 pages)View decision -
Decision Reference DRN-3408544
31 Mar 2022 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3408544 Complaint Mr W complains that he lost the money he invested into a three year bond issued by Basset & Gold Plc (“B&G plc”). He says he thinks the bond was mis-sold to him, and would like to be compensated for his loss. Background The B&G Plc Bond Mr W invested in a ... (30 pages)View decision -
Decision Reference DRN-3149523
19 Jan 2022 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3149523 The complaint Mr H complains about the switch of his personal pension into a Carey Pensions (now Options Plc) Self-Invested Personal Pension (SIPP) for the purpose of investing in development land in the Cayman Islands. Mr H says he was contacted by a business called IPL Servic... (31 pages)View decision -
Decision Reference DRN-5377915
6 Mar 2025 Zurich Assurance Ltd UpheldPensions and AnnuitiesDRN-5377915 The complaint Mr G is represented by a claims management company (CMC). He has complained about a transfer from his Zurich Assurance Ltd group personal pension to a small self-administered scheme (“SSAS”) in July 2015. The aim of the transfer appears to have been to invest p... (25 pages)View decision -
Decision Reference DRN-3380094
22 Mar 2022 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3380094 The complaint Mrs M complains to Gallium Fund Solutions Limited that she lost the money she invested into a three year bond issued by Basset & Gold Plc (“B&G plc”). She says she thinks the bond was mis-sold to her, and would like to be compensated for her loss. What ha... (30 pages)View decision -
Decision Reference DRN-3042865
1 Feb 2022 Redswan Limited UpheldPensions and AnnuitiesDRN-3042865 The complaint Mr B opened a self-invested personal pension scheme (SIPP) with Redswan Limited in August 2007. And, via his Redswan SIPP, he invested in a loan note arrangement with an Australian company I will call MN. Mr B sys the investment was a scam, MN has gone into liq... (34 pages)View decision -
Decision Reference DRN-4061193
31 Mar 2023 London & Colonial Services Limited UpheldInvestmentsPage 1 of 32The complaint Mrs C says that she received unsuitable advice to transfer from her defined benefit scheme (‘DBS’) into a London & Colonial Services Limited (‘L&C’) Self-Invested Personal Pension (‘SIPP’). Mrs C complains that L&C didn’t carry out sufficient checks, a... (32 pages)View decision -
Decision Reference DRN-5033911
20 Sep 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5033911 The complaint Mr F and Ms F – husband and daughter of the late Mrs F, complain that Options UK Personal Pensions LLP (“Options”), formerly Carey Pensions UK LLP (“Carey”) didn’t undertake sufficient due diligence on the Carbon Credits investment the late Mrs F made through h... (30 pages)View decision -
Decision Reference DRN-5045074
11 Oct 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5045074 The complaint A company which I will refer to as ‘H’ complains that Barclays Bank UK Plc is acting unfairly by refusing to refund the loss H suffered due to fraudulent transactions on the accounts it has with the bank. Section A: What happened H is a care home business pro... (30 pages)View decision -
Decision Reference DRN-3594685
12 Oct 2022 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-3594685 The complaint Mr R’s complaint is about the acceptance of a self-invested personal pension (“SIPP”) application by Westerby Trustee Services Limited (“Westerby”). He is concerned about the due diligence that Westerby carried out on the overseas financial advisor which had given... (34 pages)View decision
