We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4269 results
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Decision Reference DRN-4016256
21 Mar 2023 London & Colonial Services Limited UpheldInvestmentsPage 1 of 32The complaint Mr D complains that London & Colonial Services Limited (‘L&C’) accepted his Self-Invested Personal Pension (‘SIPP’) business from The Alliance Partnership s.r.o. (‘TAP’). Mr D complains that L&C didn’t carry out adequate due diligence on TAP and that T... (32 pages)View decision -
Decision Reference DRN-4736434
11 Apr 2024 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-4736434 The complaint Mr S complains that Westerby Trustee Services Limited (“Westerby”) should have done more due diligence before accepting the investments he made in his Self-Invested Personal Pension (“SIPP”). What happened Westerby has a professional representative. For simplicity... (34 pages)View decision -
Decision Reference DRN-5051259
30 Sep 2024 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-5051259 The complaint Mr T complains that London & Colonial Services Limited (“L&C”) didn’t undertake sufficient due diligence on the investment into Carbon Credits he made through his L&C self-invested personal pension (“SIPP”), or on the firm that introduced his SIPP a... (33 pages)View decision -
Decision Reference DRN-3253492
14 Jan 2022 Westerby Trustee Services Limited UpheldInvestmentsDRN-3253492 Complaint Mr P complains that Westerby Trustee Services Limited (“Westerby”) should have done more due diligence before accepting the investments he made in his Self-Invested Personal Pension (“SIPP”). Background Westerby has been represented by two law firms for period... (39 pages)View decision -
Decision Reference DRN-3321957
23 Nov 2023 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-3321957 The complaint Mr R has complained about the quality of a car he acquired under a conditional sale agreement with Santander Consumer (UK) Plc trading as McLaren Financial Services (SCUK). Both Mr R and SCUK have had representatives at times but, to keep things simple, I’ll mainl... (34 pages)View decision -
Decision Reference DRN-3544621
10 Nov 2022 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-3544621 The complaint Mr P complains that Westerby Trustee Services Limited (“Westerby”) didn’t fulfil its regulatory obligations when dealing with his funds and should have done more due diligence before accepting the investments he made in his Self-Invested Personal Pension (“SIPP”).... (39 pages)View decision -
Decision Reference DRN-4837206
6 Jun 2024 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-4837206 The complaint Mr T has a self-invested personal pension (‘SIPP’) with London & Colonial Services Limited (‘L&C’). Mr T complains that L&C failed to carry out appropriate due diligence checks on his SIPP application which led him to invest in a non-mainstream investm... (34 pages)View decision -
Decision Reference DRN-3272547
7 Mar 2022 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-3272547 The complaint Mr B complains that Westerby Trustee Services Limited (“Westerby”) should not have accepted investments into his Self-Invested Personal Pension (“SIPP”) without carrying out the necessary checks. What happened Westerby has been represented by two law firms for per... (38 pages)View decision -
Decision Reference DRN-3482942
4 Oct 2023 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-3482942 The complaint Mr L complains that Westerby Trustee Services Limited (Westerby) did not carry out sufficient due diligence before accepting the investments he made in his Westerby Self- Invested Personal Pension (SIPP). What happened Both Westerby and Mr L are represented by pro... (38 pages)View decision -
Decision Reference DRN-3118659
22 Oct 2021 Corporate & Professional Pensions Limited UpheldPensions and AnnuitiesDRN-3118659 The complaint Mr W complains that Corporate & Professional Pensions Limited (C&PP) did not act fairly and professionally in relation to his self-invested personal pension (SIPP). He says it did not undertake appropriate due diligence in relation to the business introdu... (37 pages)View decision
