We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4269 results
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Decision Reference DRN7770418
29 Jun 2021 Westerby Trustee Services Limited UpheldInvestment and pensionsComplaint Mr W complains that Westerby Trustee Services Limited (“Westerby”) allowed his Self- Invested Personal Pension (“SIPP”) to be invested in unregulated high-risk investments. He thinks Westerby should not have allowed this to happen. Background Westerby has been represented by two ... (41 pages)View decision -
Decision Reference DRN-5287849
27 Jan 2025 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-5287849 The complaint Miss M is unhappy with the service that she received from Westerby Trustee Services Limited (Westerby) when it accepted her application to open a self-invested personal pension (SIPP) with them. What happened Westerby has been represented by solicitors for per... (41 pages)View decision -
Decision Reference DRN-4770615
30 Apr 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4770615 The complaint Mr G complains that Carey Pensions UK LLP (‘Carey’ - now called Options UK Personal Pensions LLP, but I’ll refer to Carey throughout for ease) failed to carry out sufficient due diligence on the investments made within his Self-Invested Personal Pension (‘SIPP’). ... (37 pages)View decision -
Decision Reference DRN2237862
30 Jun 2020 S & J Palmer Ltd UpheldInsurance (excluding PPI)T have complained about S & J Palmer Ltd’s (SJP) handling of T’s commercial motor vehicle insurance policies.T are represented in their complaint. But, for ease, I will refer to the representative’s comments as being those of T.backgroundI issued two provisional decisions in this compl... (35 pages)View decision -
Decision Reference DRN-3572003
17 Oct 2023 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-3572003 The complaint Mr R has a Self-Invested Personal Pension (‘SIPP’) with Westerby Trustee Services Limited (‘Westerby’). Mr R transferred monies from existing pension arrangements into the SIPP and the transferred monies were then invested in holdings that haven’t performed as wel... (41 pages)View decision -
Decision Reference DRN-3756713
23 Nov 2023 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-3756713 The complaint Mrs G has a Self-Invested Personal Pension (‘SIPP’) with Westerby Trustee Services Limited (‘Westerby’). Mrs G transferred monies from three existing pension arrangements into the SIPP and the transferred monies were then invested in holdings that haven’t performe... (44 pages)View decision -
Decision Reference DRN2430271
27 Mar 2021 Charles Street Securities Europe LLP UpheldInvestment and pensionsRef: DRN2430271 summary of complaint Mr R complains about investments he made through CSS Partners LLP (“CSSP”), an appointed representative of Charles Street Securities Europe LLP (“CSSE”). Until 2008 CSSP was an appointed representative of CSS Inc, however CSSE Europe have taken ... (38 pages)View decision -
Decision Reference DRN-3043061
17 Sep 2021 Corporate & Professional Pensions Limited UpheldPensions and AnnuitiesDRN-3043061 Complaint Ms P complains that Corporate & Professional Pensions Limited (“C&PP”) accepted business from unregulated financial advisors. Ms P says the business C&PP had dealings with, in relation to her pension, was selling personal pensions illegally, as it was not ... (40 pages)View decision -
Decision Reference DRN-5229571
23 Dec 2024 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-5229571 The complaint Mr G complains that Westerby Trustee Services Limited (‘Westerby’) should have completed more checks before accepting his application from Abana Unipessoal Lda (‘Abana’), for a Self-Invested Personal Pension (‘SIPP’). Mr G transferred a personal pension plan (... (42 pages)View decision -
Decision Reference DRN-5068061
8 Oct 2024 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-5068061 The complaint Mr M complains that Westerby Trustee Services Limited (‘Westerby’) should have completed more checks before accepting his application from Abana Unipessoal Lda (‘Abana’), for a Self-Invested Personal Pension (‘SIPP’). Mr M’s employer transferred £50,000 direct... (42 pages)View decision
