We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4269 results
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Decision Reference DRN-5068061
8 Oct 2024 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-5068061 The complaint Mr M complains that Westerby Trustee Services Limited (‘Westerby’) should have completed more checks before accepting his application from Abana Unipessoal Lda (‘Abana’), for a Self-Invested Personal Pension (‘SIPP’). Mr M’s employer transferred £50,000 direct... (42 pages)View decision -
Decision Reference DRN-3724325
30 Mar 2023 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-3724325 The complaint Mr B has a Self-Invested Personal Pension (‘SIPP’) with Westerby Trustee Services Limited (‘Westerby’). Mr B transferred monies from existing pension arrangements into the SIPP and the transferred monies were then invested in holdings that haven’t performed as wel... (43 pages)View decision -
Decision Reference DRN-5238473
13 Jan 2025 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-5238473 The complaint Mrs R – the wife of the late Mr R, complains that Westerby Trustee Services Limited (‘Westerby’) should have completed more checks before accepting Mr R’s application from Abana Unipessoal Lda (‘Abana’), for a Self-Invested Personal Pension (‘SIPP’). Mr R tran... (43 pages)View decision -
Decision Reference DRN-4480442
27 Nov 2023 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-4480442 The complaint Mr G complained that Westerby Trustee Services Limited (Westerby) didn’t do what it ought to have done when it accepted his Self-Invested Personal Pension (SIPP) application. He says Westerby are liable in respect of the loss of pension funds that were then transf... (44 pages)View decision -
Decision Reference DRN-3359820
28 Mar 2024 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-3359820 The complaint Mr H complains that Westerby Trustee Services Limited (‘Westerby’) failed in their duties when accepting his Self-Invested Personal Pension (‘SIPP’) application and facilitating the investments that were made. What happened Westerby has been represented by solicit... (44 pages)View decision -
Decision Reference DRN-5320048
26 Mar 2025 Morgan Lloyd SIPP Services Limited UpheldPensions and AnnuitiesDRN-5320048 The complaint Mr M complains that Morgan Lloyd SIPP Services Limited failed to carry out sufficient due diligence before accepting the introduction of his self-invested personal pension (‘SIPP’) business and his application to invest in a high-risk unregulated investment sch... (44 pages)View decision -
Decision Reference DRN-5432360
27 Mar 2025 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-5432360 The complaint Mr M complains that Westerby Trustee Services Limited (‘Westerby’) didn’t act fairly when accepting his application from Abana Unipessoal Lda (‘Abana’), for a Self-Invested Personal Pension (‘SIPP’). Mr M transferred personal pension plans (PPPs) he held with ... (45 pages)View decision -
Decision Reference DRN-4308385
18 Aug 2023 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-4308385 The complaint Mr N has a Self-Invested Personal Pension (‘SIPP’) with Westerby Trustee Services Limited (‘Westerby’). Mr N transferred monies from existing pension arrangements into the SIPP and the transferred monies were then invested in holdings that haven’t performed as wel... (45 pages)View decision -
Decision Reference DRN-3638754
9 Aug 2022 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-3638754 The complaint Mr B complains that Westerby Trustee Services Limited (“Westerby”) should’ve done more due diligence before accepting the investments he made in his Self-Invested Personal Pension (“SIPP”). What happened Westerby’s been represented by two law firms for periods of ... (43 pages)View decision -
Decision Reference DRN-4495556
5 Dec 2023 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-4495556 The complaint Mrs M has a Self-Invested Personal Pension (‘SIPP’) with Westerby Trustee Services Limited (‘Westerby’). Mrs M transferred monies from her existing pension into the SIPP, which was invested in holdings that haven’t performed as well as hoped. Mrs M complained that... (46 pages)View decision
