We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4269 results
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Decision Reference DRN-4308188
18 Aug 2023 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-4308188 The complaint Mrs N has a Self-Invested Personal Pension (‘SIPP’) with Westerby Trustee Services Limited (‘Westerby’). Mrs N transferred monies from existing pension arrangements into the SIPP and the transferred monies were then invested in holdings that haven’t performed as w... (46 pages)View decision -
Decision Reference DRN-3756740
30 Mar 2023 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-3756740 The complaint Mr N has a Self-Invested Personal Pension (‘SIPP’) with Westerby Trustee Services Limited (‘Westerby’). Mr N transferred monies from existing pension arrangements into the SIPP and the transferred monies were then invested in holdings that haven’t performed as wel... (45 pages)View decision -
Decision Reference DRN-5208247
12 Dec 2024 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-5208247 The complaint Mr H complains that Westerby Trustee Services Limited (‘Westerby’) had a duty of care to him when accepting his application for a Self-Invested Personal Pension (‘SIPP’). Mr H transferred a pension plan (‘PP’) he held with the Co-operative into the SIPP he ope... (45 pages)View decision -
Decision Reference DRN-3771776
28 Mar 2024 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-3771776 The complaint Mr S complains that Westerby Trustee Services Limited (‘Westerby’) should have carried out adequate due diligence before accepting his application from Abana Unipessoal Lda (‘Abana’), for a Self-Invested Personal Pension (‘SIPP’) and allowing him to invest into hi... (46 pages)View decision -
Decision Reference DRN-5210568
13 Dec 2024 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-5210568 The complaint Mr RW – the son of the late Mr W, complains that Westerby Trustee Services Limited (‘Westerby’) should have completed more checks before accepting his application from Abana Unipessoal Lda (‘Abana’), for a Self-Invested Personal Pension (‘SIPP’). Mr W transfer... (44 pages)View decision -
Decision Reference DRN-4790248
13 May 2024 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-4790248 The complaint Mr M has a self-invested personal pension (‘SIPP’) with London & Colonial Services Limited (‘L&C’). Mr M complains L&C failed to carry out appropriate due diligence checks on his SIPP application which led him to invest in non-mainstream investments. T... (40 pages)View decision -
Decision Reference DRN-4447261
9 Nov 2023 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-4447261 The complaint Mr E has a Self-Invested Personal Pension (‘SIPP’) with Westerby Trustee Services Limited (‘Westerby’). Mr E transferred monies from an existing pension arrangement into the SIPP and the transferred monies were then invested in holdings that haven’t performed as w... (46 pages)View decision -
Decision Reference DRN-4447337
9 Nov 2023 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-4447337 The complaint Mrs E has a Self-Invested Personal Pension (‘SIPP’) with Westerby Trustee Services Limited (‘Westerby’). Mrs E transferred monies from an existing pension arrangement into the SIPP and the transferred monies were then invested in holdings that haven’t performed as... (46 pages)View decision -
Decision Reference DRN-4519615
18 Dec 2023 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-4519615 The complaint Mr G has a Self-Invested Personal Pension (‘SIPP’) with Westerby Trustee Services Limited (‘Westerby’). Mr G transferred monies from existing personal pension arrangements into the SIPP and the transferred monies were then invested in holdings that haven’t perform... (49 pages)View decision -
Decision Reference DRN-4513927
18 Dec 2023 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-4513927 The complaint Mr H complains that Westerby Trustee Services Limited (Westerby) did not carry out sufficient due diligence before accepting the investments he made in his Westerby Self- Invested Personal Pension (SIPP). What happened Both Westerby and Mr H are represented by pro... (47 pages)View decision
