We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 4269 results
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Decision Reference DRN-3728109
29 Sep 2022 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-3728109 The complaint Mr F complains that Westerby Trustee Services Limited (‘Westerby’) allowed his Self- Invested Personal Pension (‘SIPP’) to be invested in high risk investments. And that Westerby accepted pension business from a firm that only had permissions for insurance and rei... (49 pages)View decision -
Decision Reference DRN-3410224
31 Mar 2022 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-3410224 The complaint Mr L complains that Westerby Trustee Services Limited (‘Westerby’) allowed his Self- Invested Personal Pension (‘SIPP’) to be invested in high risk investments. Mr L says Westerby shouldn’t have allowed this to happen. What happened Westerby’s been represented by ... (48 pages)View decision -
Decision Reference DRN-3410029
31 Mar 2022 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-3410029 The complaint Mrs L complains that Westerby Trustee Services Limited (‘Westerby’) allowed her Self- Invested Personal Pension (‘SIPP’) to be invested in high risk investments. Mrs L says Westerby shouldn’t have allowed this to happen. What happened Westerby’s been represented b... (48 pages)View decision -
Decision Reference DRN-4492164
15 Jan 2024 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-4492164 The complaint Mr E complains that London & Colonial Services Limited (‘L&C’) didn’t undertake sufficient due diligence on the firm, 1 Stop Financial Services, that introduced him to L&C. Mr E also complains that L&C didn’t undertake sufficient due diligence on i... (44 pages)View decision -
Decision Reference DRN-4649814
19 Apr 2024 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-4649814 The complaint Mr H has a self-invested personal pension (‘SIPP’) with London & Colonial Services Limited (‘L&C’). Mr H complains that L&C failed to carry out appropriate due diligence checks on his SIPP application which led him to invest in non-mainstream investmen... (41 pages)View decision -
Decision Reference DRN-4520306
19 Dec 2023 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-4520306 The complaint Mr C has a Self-Invested Personal Pension (‘SIPP’) with Westerby Trustee Services Limited (‘Westerby’). Mr C transferred monies from existing pension arrangements into the SIPP and the transferred monies were then invested in holdings that haven’t performed as wel... (50 pages)View decision -
Decision Reference DRN-4376465
29 Sep 2023 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-4376465 The complaint Mr M complains that London & Colonial Services Limited (‘L&C’) didn’t undertake sufficient due diligence on the firm, 1 Stop Financial Services (‘1 Stop’), that introduced him to L&C. Mr M also complains that L&C didn’t undertake sufficient due dil... (48 pages)View decision -
Decision Reference DRN2563452
31 Mar 2014 The Royal Bank of Scotland Plc Not upheldBanking and creditMs M complains that The Royal Bank of Scotland plc (“RBS”) provided poor customer service and that its agreement to remove a default on her credit file was overturned. backgroundMs M had a current account and a loan with RBS. Her accounts fell into arrear and RBS issued a default notice... (2 pages)View decision -
Decision Reference DRN8946385
6 Dec 2019 Positive Solutions (Financial Services) Ltd UpheldInvestment and pensionsMr and Mrs B complain that in April 2007, a Mr Paul Clark wrongly advised them to invest £300,000 in the Stirling Mortimer Global Property Fund PCC Limited – Majestic Village No 3 Fund (‘the fund’). They further complain that in late 2006 and early 2007, Mr Clark wrongly advised them to ca... (57 pages)View decision -
Decision Reference DRN-4961834
30 Sep 2024 Peter Stewart Associates Limited UpheldPensions and AnnuitiesDRN-4961834 The complaint Mrs K is unhappy with the work done by Peter Stewart Associates Limited (PSA) who were involved in the transfer and investment advice Mrs K received in respect of funds derived from her preserved Occupational Pension Scheme (OPS) benefits. She says she lost out... (51 pages)View decision
